Machi Tamayo

I help people achieve financial freedom by guiding them to choose the best insurance policy based on their needs, financial situation, and risk tolerance.

Provided customer service and technical assistance to users of Stripe's payment processing platform, covering account management, payment processing, API integration, billing, security, and compliance.

Inbound/Outbound/Email DoorDash support. A superstar who manages both Inbound and Emails for DoorDash's global dashers, ensuring each interaction is top-notch. We handle payments, account questions, live order issues, and troubleshooting with unmatched care.

Managed social media through Facebook Marketplace, responded to chats and comments on Facebook page, placed orders through Shopify, and handled administrative work using Excel. Provided customer service and managed file maintenance.

Outbound. I identify outstanding account receivables and negotiate payoff deadlines or payment plans. I oversee the debtors list to avoid defaults and document daily collections activity. Updating account status records and developing measures to encourage timely payments are also part of my job. I handle questions or complaints and process payments and refunds.

As a Customer Service Tier 2 at VXI Global Solutions, LLC, I was part of a dynamic team that focused on re-establishing relationships with former customers. We sold the full range of products and services from AT&T, including internet, phone lines, and landlines.

M2M Mediation for eBay. I work as a mediator, focusing on building rapport with the parties involved. Our goal is to effectively manage high-volume calls and resolve the of disputes that arise between clients.

Creating background illustrations for 2D and 3D animation (i.e. Dora the Explorer, Rick and Morty)