Mary-Beth Jacobs

Currently serving as a Senior Executive in the Customer Service Department, assisting UK-based customers with billing inquiries, policy renewals, and account management for insurance services. Ensures compliance with insurance requirements and safeguards sensitive customer information.

Supported suppliers in meeting compliance requirements and maintaining accurate records. Assisted in verifying compliance documents and provided guidance on documentation uploads to ensure adherence to client standards.

Assisted customers with inquiries related to stock availability and pricing, providing accurate information to enhance customer satisfaction and ensure prompt resolution of queries.

Responsible for coding agents, conducting daily headcount verification, and managing schedules to optimize workforce efficiency in the contact center.

Engaged with existing customers to promote products and services, managed outbound sales calls, and provided tailored recommendations to enhance customer satisfaction.

Prepared instructional materials and assisted in evaluating students' progress in reading and speech development, supporting teachers with grading and assessment tasks.

Completed a 150-hour TEFL course consisting of 15 modules, equipping with the necessary skills and knowledge to teach English as a foreign language.

Participated in a skills development program focusing on ethics, service and sales, and direct marketing, which included both theoretical and practical phases to enhance customer service skills.

Completed Grade 12, which is a significant educational milestone in South Africa, demonstrating foundational knowledge and skills necessary for further education or employment.