Looking for a job

REFILOE GOMANE

@refiloegomane

Message

I support customers and teams through accurate remote administration and communication.

South Africa

Message

What I'm looking for

I'm seeking a full-time, permanent remote role with an organisation that values excellent customer service, accuracy, organisation, and professional communication. I'm available to support UK and selected USA-based teams.

I've supported students, parents, and teaching staff at Lewisham Primary School by maintaining accurate digital records, organising materials, responding to enquiries, and coordinating daily administrative work.

My customer-facing experience also includes insurance sales with Call On Me's Discovery Campaign and frontline service at Shoprite Checkers. I'm pursuing a BCom in Commerce & Marketing Management while building my remote support, data entry, document preparation, and digital organisation skills.

Experience

Work history, roles, and key accomplishments

Education Assistant & Administrative Support Specialist

Lewisham Primary School

Jan 2023 - Dec 2024 (1 year 11 months)

Assisted teaching staff with daily classroom and administrative activities, organized learning materials, and supported student records management. Communicated professionally with parents and handled general enquiries.

Administrative Support Record keeping Data Entry Communication Skills Scheduling Documentation

Deli Assistant / Frontline Customer Service Representative

Shoprite Checkers

Jan 2019 - Dec 2021 (2 years 11 months)

Assisted customers with product enquiries and provided professional frontline service, responding to questions and helping resolve concerns. Maintained high standards of customer service in a fast-paced environment.

Customer Service Problem Solving Communication Skills Fast Paced Environment

Call Centre & Insurance Sales Representative

Call On Me | Discovery Campaign

Contacted clients and communicated professionally regarding insurance products, promoting and selling relevant offerings based on customer needs. Developed experience in telephone communication, customer engagement, and sales.

Phone Communication Customer Engagement Sales Insurance products

Education

Degrees, certifications, and relevant coursework

University of South Africa

Bachelor of Commerce, Commerce and Marketing Management

Currently pursuing a Bachelor of Commerce in Commerce and Marketing Management as a second-year student.

University of South Africa

Higher Certificate, Marketing Management

Completed a Higher Certificate in Marketing Management in 2022.

South West Gauteng TVET College

National N6 Diploma, Business Management

Completed a National N6 Diploma in Business Management in 2018, with additional training in Microsoft Office Suite, fast typing, data entry, and office administration.