Roberta Okyne
@robertaokyne
Customer service and administrative specialist driving operational excellence and exceptional client experience.
GhanaWhat I'm looking for
I am an award-recognized customer service and administrative specialist with extensive experience in customer experience, sales operations coordination, and executive support. I have a strong record of improving satisfaction metrics, managing end-to-end sales order lifecycles, coordinating events and logistics, and handling high-level confidential administrative responsibilities.
Throughout roles at CADS (onsite at Huawei), Inesfly Africa and PHC Motors, I led customer-service teams, delivered process improvements that increased resolution rates, supported senior leadership, and coordinated cross-functional events and travel for stakeholders. I approach work proactively, focus on operational efficiency, and consistently drive initiatives that improve customer loyalty and streamline workflows.
Experience
Work history, roles, and key accomplishments
Team Lead - Administrative Assistant
CADS Contracts & Services
Mar 2023 - Present (2 years 8 months)
Provide high-level administrative and strategic support to the chief project manager while leading customer service operations to achieve ~80% daily resolution of customer inquiries and improve satisfaction through survey analysis and process improvements.
Customer Service Executive
Inesfly Africa Limited
Apr 2017 - Dec 2022 (5 years 8 months)
Managed end-to-end sales order lifecycle and showroom operations, handled hotline and social media customer inquiries, and performed invoicing and overdue account follow-up to improve order accuracy and turnaround.
Customer Services Officer
PHC Motors Limited
Nov 2008 - Jan 2016 (7 years 2 months)
Managed front-desk operations and customer database, developed and analyzed satisfaction surveys to identify post-sales improvements and ensured accurate account tracking.
Education
Degrees, certifications, and relevant coursework
USUniversity of Ghana Business School
Master of Arts, Administration & Management
2024 -
Graduate student in MA Administration & Management at the University of Ghana Business School for the 2024/25 academic year.
UGUniversity of Ghana
Bachelor of Arts, Psychology and Philosophy
2003 - 2007
Completed a Bachelor of Arts in Psychology and Philosophy at the University of Ghana from 2003 to 2007.
ASAchimota School
Senior Secondary Certificate Examination, Secondary Education
2000 - 2002
Attended Achimota School and completed Senior Secondary Certificate Examination studies from 2000 to 2002.
ICAG Training Centre
Short Course, Accounting / Bookkeeping
Completed a short course in QuickBooks accounting at the ICAG Training Centre.
USUniversity of Ghana Business School
Short Course, Office Management and Administration
Completed a short course in Office Management and Administration at the University of Ghana Business School.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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