Open to opportunities

Olivia Gaynor

@oliviagaynor

Clinical operations manager improving provider workflows through process optimization and cross-functional collaboration.

United States

Message

What I'm looking for

I’m looking for a process-minded operations or project-management role where I can improve onboarding, documentation, and cross-functional workflows—using data and tools to strengthen provider and customer experiences, while continuing to grow into broader project leadership.

I’m a process-oriented clinical operations manager with 4+ years of experience in healthcare. I focus on ownership, clear communication, and close attention to detail—turning messy workflows into repeatable systems that improve the provider and client experience.

In my most recent role, I served as a subject matter expert to collaborate with product on provider profile improvements for over 10,000 providers. I used Iterable to communicate insurance updates and private practice policy, managed provider & client support in Zendesk (solving 500+ tickets in 3 months), and built 10 Zendesk macros used daily.

I’ve also integrated Gemini and ChatGPT into projects for efficiency, including training ChatGPT throughout the process. I held weekly educational meetings with private practice providers and verified 100+ client benefits to provide clear costs for in- and out-of-network care.

Earlier, as a Clinical Marketing and Ops Specialist, I coordinated provider onboarding and marketing materials, built scalable SOPs and knowledge resources, and acted as a cross-functional liaison across clinical, compliance, and product teams. I led email operations improvements (increasing provider engagement by 13%) and coordinated updates across teams using Notion and Slack.

Experience

Work history, roles, and key accomplishments

Clinical Operations Manager

Spring Health

Sep 2025 - May 2026 (8 months)

Served as a subject matter expert to improve provider profiles for 10,000+ providers and communicate insurance and private practice policy updates. Managed a Zendesk support queue, resolving 500+ tickets in 3 months, and created Zendesk macros used daily.

Iterable Zendesk Zendesk Macros Gemini ChatGpt Policy Communications Cross Functional Collaboration Documentation

Clinical Marketing and Ops Specialist

Octave

Jan 2023 - May 2025 (2 years 4 months)

Coordinated provider onboarding and marketing material development, streamlining internal documentation and building scalable SOPs. Improved email operations, increasing provider engagement by 13%, and supported cross-functional rollout of policy and workflow changes using Notion and Slack.

Provider Onboarding Marketing Operations SOPs Documentation Cross Functional Collaboration Email Operations Notion Slack Policies And Workflow

Digital Marketing Strategist

MESH Agency

Jan 2022 - Jan 2023 (1 year)

Curated monthly social content and email marketing campaigns for clients in healthcare and security industries. Analyzed marketing metrics to optimize engagement strategies and developed content approaches aligned to industry and audience needs.

Social Content Email Marketing Content Strategy Brand Consistency Audience Research

PR Consultant

Bermuda Search Party

Jan 2021 - Jan 2022 (1 year)

Connected band members with other artists to promote collaboration and compiled TikTok ideas to support promotion. Helped grow the band’s TikTok audience by 141%.

TikTok Content Ideation Audience Growth Collaboration

Campaign Specialist / Advertising Support

Integrate

Aug 2020 - Jan 2022 (1 year 5 months)

Managed QA processes and supported ABM and content syndication campaign execution, including streamlined reporting and internal collaboration. Trained and onboarded new hires by creating instructional materials and documentation.

QA Processes Content Syndication Workfront Reporting Onboarding Account Based Marketing

Intern - Brand Team

Sierra / TJX Companies, Inc.

May 2019 - Aug 2019 (3 months)

Supported store grand openings by networking with builders, project managers, and store managers and coordinating cross-channel partnerships across brand, marketing, and legal teams. Managed a Warrior Dash partnership, including ambassador kits, signage collaboration, and promotional codes.

Brand Marketing and Legal Partnership Support Marketing and Partnerships Signage Coordination Cross Channel Marketing