Mary Anne Pitogo

Promoted from Service Desk Support to Real-Time Analyst; monitored call volumes, agent adherence, and service levels, analyzed trends, and generated reports to optimize staffing and performance.

Monitored real-time service metrics, provided service desk support, and analyzed data to optimize operational performance.

Generated leads and scheduled appointments via social media outreach, followed up on inquiries, and maintained accurate client records to support sales pipelines.

Provided customer support for roofing niche accounts, handled inquiries and escalations, and maintained service quality during peak periods.

Responded to customer inquiries, maintained accurate records, and supported account needs to sustain service levels.

Supported customers for mobile and internet services by resolving device issues, assisting with plan upgrades and new subscriptions, and handling billing inquiries to ensure timely resolutions.

Supported customers for mobile and internet services by resolving device and basic technical issues, assisting with plan upgrades and new subscriptions to ensure timely issue resolution.

Handled customer inquiries and sales support, met performance targets, and documented interactions to improve customer satisfaction.

Assisted customers with mobile and internet plans, resolved technical and billing issues, and promoted TV packages and plan upgrades to drive retention and upsell revenue.

Assisted customers with mobile and internet plans, resolved technical issues and billing concerns, and promoted add-ons and plan upgrades to drive retention and revenue.

Set appointments for roofing niche clients, maintained accurate lead records, and supported sales follow-up to improve conversion handoffs.

Handled credit card inquiries, payments, billing, transactions, and disputes while assisting with card activation and account updates to maintain high customer satisfaction.

Handled credit card customer inquiries including payments, billing, transactions, disputes, card activation, and account updates to maintain high customer satisfaction.

Pursuing a Bachelor of Science in Financial Management with coursework in business operations and administrative support.

Pursuing a Bachelor of Science in Business Administration with a major in Financial Management from 2021 to 2025.

Activities and societies: Valedictorian; Editor-in-Chief (School Paper)

Completed secondary education and graduated as valedictorian with involvement as Editor-in-Chief of the school paper.

Completed primary education with foundational coursework and school activities.