AMAngelo Manipol
@angelomanipol
Responsible Analyst, passionate about delivering outstanding quality and service.
PhilippinesWhat I'm looking for
As a seasoned Real Time Analyst with 9 years of experience in the BPO industry, I have a proven track record of delivering high-quality results and exceeding performance expectations. With a strong work ethic and dedication to quality, I thrive in fast-paced environments and consistently meet job demands and deadlines.
Throughout my career, I have developed a unique ability to adapt to new situations and provide first-class results. My extensive experience in real-time monitoring, data management, and customer service has equipped me with the skills to excel in dynamic environments.
I am a team player with excellent communication skills, and I take pride in building strong relationships with colleagues and clients. I am passionate about delivering exceptional service and committed to continuous improvement.
Experience
Real Time Analyst (WFM) / Risk Analyst
UbiquityGlobalServices
Mar 2020 - Present (4 years 3 months)
Real time monitoring of agents' schedule adherence to ensure staffing needs are met. Distributes accurate and timely agent schedules.
CIResponding and resolves customers billing issues/queries via chat.
Customer Service Associate
TeletechPhilippines
Apr 2018 - Jan 2019 (9 months)
Take and provide support to customers/dashers', inbound call, email and chat & provide appropriate resolutions as per business process.
PSSD / NHC Team Lead
ImagenetPhilippines Inc
Apr 2013 - Aug 2014 (1 year 4 months)
Monitored dept operations to ensure employees followed relevant procedures.
Technical Support Representative
HarteHanksPhilippinesInc.
Jun 2015 - Dec 2016 (1 year 6 months)
Responding to customer inbound calls regarding technical malfunctions and issues to fix over-the-phone or remotely.
Sales Clerk
ValueShopMarket!Market!
Sep 2012 - Jan 2013 (4 months)
Stayed knowledgeable in product placement in-store to efficiently locate products for customers.
Package Counter / Gift Wrapping Clerk
TheLandmarkCorp.
Jan 2012 - Mar 2012 (2 months)
Packed purchase items properly to prevent damage to delicate products.
Checker
MajorShoppingManagement(SMDeptStore)
Oct 2011 - Jan 2012 (3 months)
Monitored shop floor for suspicious behavior and signs of theft.
Tech stack
Learn about the tools and technologies that Angelo likes to use.
Availability
Location
PhilippinesAuthorized to work in
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