AMAngelo Manipol
@angelomanipol
Responsible Analyst, passionate about delivering outstanding quality and service.
PhilippinesWhat I'm looking for
As a seasoned Real Time Analyst with 9 years of experience in the BPO industry, I have a proven track record of delivering high-quality results and exceeding performance expectations. With a strong work ethic and dedication to quality, I thrive in fast-paced environments and consistently meet job demands and deadlines.
Throughout my career, I have developed a unique ability to adapt to new situations and provide first-class results. My extensive experience in real-time monitoring, data management, and customer service has equipped me with the skills to excel in dynamic environments.
I am a team player with excellent communication skills, and I take pride in building strong relationships with colleagues and clients. I am passionate about delivering exceptional service and committed to continuous improvement.
Experience
Work history, roles, and key accomplishments
Real Time Analyst (WFM) / Risk Analyst
UbiquityGlobalServices
Mar 2020 - Present (5 years 2 months)
Real time monitoring of agents' schedule adherence to ensure staffing needs are met. Distributes accurate and timely agent schedules.
Customer Service Associate
TeletechPhilippines
Apr 2018 - Jan 2019 (9 months)
Take and provide support to customers/dashers', inbound call, email and chat & provide appropriate resolutions as per business process.
CIResponding and resolves customers billing issues/queries via chat.
Technical Support Representative
HarteHanksPhilippinesInc.
Jun 2015 - Dec 2016 (1 year 6 months)
Responding to customer inbound calls regarding technical malfunctions and issues to fix over-the-phone or remotely.
PSSD / NHC Team Lead
ImagenetPhilippines Inc
Apr 2013 - Aug 2014 (1 year 4 months)
Monitored dept operations to ensure employees followed relevant procedures.
Sales Clerk
ValueShopMarket!Market!
Sep 2012 - Jan 2013 (4 months)
Stayed knowledgeable in product placement in-store to efficiently locate products for customers.
Package Counter / Gift Wrapping Clerk
TheLandmarkCorp.
Jan 2012 - Mar 2012 (2 months)
Packed purchase items properly to prevent damage to delicate products.
Checker
MajorShoppingManagement(SMDeptStore)
Oct 2011 - Jan 2012 (3 months)
Monitored shop floor for suspicious behavior and signs of theft.
Education
Degrees, certifications, and relevant coursework
Angelo hasn't added their education
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Availability
Location
PhilippinesAuthorized to work in
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