Woody Laurence Jasim
@woodylaurencejasim
I am a customer service professional skilled in appointment setting, workforce management, and delivering exceptional support.
PhilippinesWhat I'm looking for
I am a customer service professional with experience supporting customers across real estate, meal subscription, healthcare, travel, banking and telecom sectors.
I have managed appointment setting, processed service disputes, cancellations and refunds, and reactivated services while meeting performance targets in fast-paced environments.
As a subject matter expert and workforce management analyst, I trained and mentored new hires, monitored real-time performance, and optimized staffing, schedules and forecasting to improve service levels.
I bring strong problem-solving, communication and sales abilities and am proficient with tools like Zendesk, Amazon Connect, Genesys, Slack and MS Teams; I focus on retention, operational efficiency and delivering exceptional customer outcomes.
Experience
Work history, roles, and key accomplishments
LAAssisted customers with scheduling and processed service disputes, cancellations, refunds, and reactivations to maintain service continuity and accurate records.
Appointment Setter
Phoenix Home Buyers
May 2024 - Jan 2025 (8 months)
Scheduled and managed appointments for real estate clients, engaged potential buyers to qualify needs, and maintained accurate records to ensure smooth agent-client coordination.
GCCustomer Service Representative
Green Chef
Sep 2022 - Mar 2024 (1 year 6 months)
Handled meal subscription inquiries, resolved order discrepancies and billing issues, and processed subscription modifications to improve retention and satisfaction.
HCCustomer Service Representative
HCL
Feb 2022 - Aug 2022 (6 months)
Provided healthcare-related customer support by assisting clients with medical service inquiries and troubleshooting to resolve concerns efficiently.
TEMonitored real-time workforce performance, managed agent schedules and forecasting, and optimized allocation to maintain service levels and adherence.
TEServed as SME delivering expert-level support for travel and retail accounts, trained and mentored new hires, and improved overall service quality and consistency.
SICustomer Service Representative
Sitel
Jul 2019 - Feb 2020 (7 months)
Assisted banking and telecom customers with account inquiries, troubleshooting, and billing, maintaining high satisfaction through proactive problem resolution.
Education
Degrees, certifications, and relevant coursework
UCUniversity of the Cordilleras
2018 - 2019
Pursued undergraduate studies at the University of the Cordilleras from 2018 to 2019.
Mangatarem National High School
Senior High School Diploma, Senior High School
2016 - 2017
Completed senior high school at Mangatarem National High School from 2016 to 2017.
Banago II Elementary School
Elementary Graduate, Elementary Education
2011 - 2012
Graduated elementary school at Banago II Elementary School in 2011 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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