Open to opportunities

Maryam Abdullahi Ibrahim

@maryam

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Executive Support professional improving client service, scheduling, and operations through efficient coordination.

Nigeria

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What I'm looking for

I’m looking for a fully remote role where I can support executive operations, manage client relationships, and improve scheduling and communication workflows. I work best in fast-paced environments with clear goals and room to increase efficiency.

I’m an Executive Support and Virtual Assistant professional with 4+ years of customer relations management, calendar coordination, and operations support across training, travel, and service environments. I manage high-volume client interactions, maintain accurate records, and streamline workflows to keep operations running smoothly.

In my current role, I coordinate schedules and logistics for 5+ daily sessions, handle 40–60 daily client interactions via WhatsApp/email and internal platforms, and maintain 700+ active client records with 99% accuracy. I’ve improved client response turnaround time by 20–25% and increased client retention by 15% by using prioritized communication and proactive follow-up.

I also build digital systems that reduce friction—such as implementing filing and reporting improvements that cut document retrieval time by 30% and strengthen onboarding consistency. I bring strong Google Workspace and Microsoft Office skills, rapid learning of new technologies, and remote-ready collaboration to support teams with dependable, detail-oriented execution.

Experience

Work history, roles, and key accomplishments

Current

Client Relations Coordinator

Current

XM Trading Academy

Jan 2025 - Present (1 year 4 months)

Managed 40–60 daily client interactions via WhatsApp, email, and internal platforms, maintaining high service standards. Coordinated logistics for 5+ daily training sessions, maintained 700+ client records with 99% accuracy, and improved response turnaround time by 20–25%.

Client Relationship Management Customer Support Operations Coordination CRM Systems Drive Process Improvement Meeting Coordination

Admin & Client Support Officer

XM Trading Academy

Jan 2024 - Dec 2024 (11 months)

Processed 400+ client registrations with 98% accuracy and managed onboarding documentation. Coordinated weekly training schedules for 5+ instructors and 100+ students, implemented a digital filing system that reduced retrieval time by 30%, and supported 20–30 clients daily across training platforms.

Client Onboarding Coordinating Training Schedules Data Entry Document Management Digital Filing Systems Microsoft Excel Customer Support Sheets Drive

Travel Coordinator & Admin Assistant

Indabawa L.T.D

Aug 2021 - Dec 2023 (2 years 4 months)

Coordinated 15–20 travel bookings weekly, managing flights, accommodations, and itinerary logistics. Resolved 20–30 weekly booking issues and maintained 50–100 accurate client and financial records monthly while coordinating with operations, finance, and management teams.

Travel Coordination Records Management Financial Record Keeping Scheduling Correspondence Management

Client Support & Research Officer

Al-Hamsad Tower

Jan 2020 - Jul 2020 (6 months)

Handled client inquiries, complaints, and service requests with professionalism and efficiency. Conducted customer research and feedback analysis to improve service delivery and maintained precise records for 50+ client interactions weekly.

Customer Support Complaint Handling Customer Research Customer Feedback Analysis Record keeping Administrative Coordination Issue Tracking

Education

Degrees, certifications, and relevant coursework

Bayero University, Kano

Bachelor of Science, Computer Science

Activities and societies: Relevant coursework: Database Management Systems, Data Structures, System Analysis, Operations Research.

Earned a Bachelor of Science in Computer Science at Bayero University, Kano, with coursework in database management, data structures, system analysis, and operations research.