Looking for a job

Mary Akiwumi

@maryakiwumi

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I streamline operations, support customers, and manage remote real estate sales.

Nigeria

Message

What I'm looking for

I'm looking for a role where I can support teams and executives through organized virtual assistance, operations coordination, customer service, CRM management, and process improvements.

I'm currently selling residential and commercial properties remotely at FMDA Global Ventures, managing the client journey from inquiry and lead qualification through viewings, negotiation, documentation, and closing.

At Oxford International Group, I managed daily operations across departments, coordinated workflows and schedules, supervised administrative and sales teams, and improved communication processes to boost productivity.

My banking background at Polaris Bank and Skye Bank includes account opening, customer care, reconciliation, payment documentation, fund transfers, record management, and compliance-focused administrative work.

I bring 11+ years of experience across operations, customer service, remote sales, and administrative support, using CRM platforms, Google Workspace, Microsoft Office, Zendesk, and AI productivity tools to keep work organized and responsive.

Experience

Work history, roles, and key accomplishments

Current

Remote Real Estate Sales Consultant

Current

FMDA Global Ventures

Jul 2023 - Present (3 years 2 months)

Sells residential and commercial properties remotely, managing the full client journey from initial inquiry through to closing. Responds to property inquiries, qualifies leads, and coordinates viewings and negotiations.

CRM Lead Qualification Communication Skills Digital Tools Sales

Operations Manager

Oxford International Group

Jan 2020 - Dec 2023 (3 years 11 months)

Managed daily business operations across multiple departments, coordinating schedules, workflows, and administrative processes. Supervised and trained staff, resolved client inquiries, and implemented process improvements.

Operations Management Team Leadership Process Improvement Customer Service Administrative Support

Account Opening Officer

Polaris Bank Ltd

Jan 2018 - Dec 2020 (2 years 11 months)

Processed and reviewed account documentation for individual and corporate clients with high accuracy. Maintained customer records and managed compliance-related administrative tasks.

Account Documentation Data Entry Compliance Customer Records Management

Customer Care Officer

Polaris Bank

Jan 2016 - Dec 2018 (2 years 11 months)

Delivered frontline customer support, handling transactions and inquiries for a high daily volume of clients. Processed fund transfers and payments, and generated accurate documentation.

Customer Support Transaction Processing Documentation Communication Skills

Customer Service Officer

Skye Bank Plc

Jan 2015 - Dec 2016 (1 year 11 months)

Managed customer accounts end-to-end, from onboarding to issue resolution. Maintained accurate records and cross-sold relevant products based on client needs.

Customer Service Account Management Cross Selling Record keeping

Reconciliation / Administrative Officer

Skye Bank Plc

Jan 2009 - Dec 2014 (5 years 11 months)

Performed daily and monthly data reconciliation across multiple systems, ensuring accuracy and compliance. Processed high volumes of payment documentation and government revenue receipts.

Data Reconciliation Compliance Payment Processing Documentation