Alexander Chinemeze
@alexanderchinemeze
I lead customer service operations and streamline executive and administrative workflows.
NigeriaWhat I'm looking for
At Pact Owoh Limited, I lead a 21-member remote customer service team, coordinating workloads, monitoring performance, resolving escalations, and maintaining responsive service standards.
Previously, I resolved loan, repayment, transaction, and account issues for customers at Pact Owoh, while maintaining accurate records and escalating fraud- and risk-related concerns appropriately.
At Mega Yard Sale, I reduced executive workload through inbox, calendar, travel, client communication, relocation, document, and task management. I keep priorities organized and address scheduling or coordination issues before they disrupt operations.
My background also includes data entry and scheduling coordination for Pakelly Homes Real Estate, plus team supervision at Godrej Nigeria Limited. I support international clients and distributed teams with clear communication, accurate information, and dependable follow-through.
Experience
Work history, roles, and key accomplishments
Team Leader, Customer Service Department
Pact Owoth Limited
Jan 2026 - Present (8 months)
Led a 21-member customer service team, coordinating daily activities, assigning workloads, and monitoring performance. Managed complex escalations, coached team members, and prepared management reports to support decision-making.
Remote Customer Service Representative
Pact Owoth Limited
Jan 2025 - Jan 2026 (1 year)
Resolved customer complaints involving loans, repayments, transactions, and account issues. Handled enquiries, investigated transaction failures, and supported fraud-related cases while maintaining accurate records.
Remote Executive Assistant
Mega Yard Sale
Jan 2023 - Jan 2025 (2 years)
Reduced executive workload by managing administrative priorities, email inboxes, and calendar scheduling. Coordinated travel, client communication, and maintained digital records to support business operations.
Data Entry Analyst & Scheduling Coordinator
Pakelly Homes Real Estate
Jan 2019 - Jan 2022 (3 years)
Resolved data accuracy issues by reviewing and updating property, client, and transaction records. Coordinated property viewings and maintained organized databases to support lead management and scheduling.
Supervisor
Godrej Nigeria Limited
Jan 2017 - Jan 2019 (2 years)
Supervised daily team activities, coordinated staff, and monitored performance to ensure operational standards. Provided guidance and resolved issues to maintain productivity and service delivery.
Education
Degrees, certifications, and relevant coursework
Heritage Polytechnic
Higher National Diploma
2013 - 2017
Pursued a Higher National Diploma at Heritage Polytechnic, Akwa Ibom State, from 2013 to 2017.
Government Secondary School
Senior School Certificate Examination
2004 - 2010
Completed Senior School Certificate Examination at Government Secondary School, Akwa Ibom State, from 2004 to 2010.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring Alexander?
You can contact Alexander and 90k+ other talented remote workers on Himalayas.
Message AlexanderGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
