Open to opportunities

Uche Achikeh

@ucheachikeh

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Virtual assistant with admin, customer service, and IT troubleshooting experience across insurance and real estate.

Nigeria

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What I'm looking for

I’m looking for a remote, fast-paced role where I can manage calendars, correspondence, and reports, support clients with CRM and accurate records, and handle coordination confidently—working with tools like Zoom, Slack, and Teams.

I’m a versatile, detail-oriented virtual assistant with experience spanning administration, customer service, real estate, IT, and insurance. I manage calendars and correspondence, prepare reports, and support executives in fast-paced environments, with a strong focus on accuracy, confidentiality, and client relationships. I’ve handled client communication, record-keeping, and claims support, while preparing reports and maintaining client records for internal use and shareholders.

Across real estate and insurance roles, I coordinate property listings, manage website updates, and produce weekly reports, while supporting clients during property inspections and facilitating agreements. I’ve also overseen day-to-day operations, scheduling, and customer correspondence for business efficiency, and delivered IT troubleshooting and systems documentation while collaborating with remote teams. I bring strong organizational skills, problem-solving, and adaptability, especially when working remotely with tools like Zoom, Slack, and Teams.

Experience

Work history, roles, and key accomplishments

Current

Deputy Marketing Executive

Current

Zenith Insurance

Oct 2023 - Present (2 years 9 months)

Managed client communication, record-keeping, and claims support with a focus on accuracy and confidentiality. Prepared reports and supported internal and shareholder record maintenance, while building client relationships through email, calls, and networking.

Client Communication Record keeping Claims Support Confidentiality Report Preparation Client Relationship Management Email Networking Customer Service

Current

Super Agent

Current

RentEase

Sep 2023 - Present (2 years 10 months)

Coordinated property listings and managed website updates, preparing weekly reports. Supported clients during property inspections and facilitated agreements between landlords and tenants.

client support Property Inspections Landlord Tenant Agreement Facilitation Customer Correspondence Record keeping

Current

Manager

Current

StraQturr Limited

Mar 2016 - Present (10 years 4 months)

Oversaw day-to-day operations, coordinated property sales and leases, and supported supply management. Handled administrative tasks, scheduling, and customer correspondence to improve business efficiency.

Operations Management Lease Coordination Supply Management Administrative Support Scheduling Customer Correspondence Report Preparation Documentation

Direct Sales Associate

Universal Insurance Plc

Nov 2022 - Sep 2023 (10 months)

Created client communication strategies, maintained accurate databases, and prepared business reports. Handled customer inquiries, supported policy adjustments, and assisted with claims to ensure prompt resolution.

Client Communication Database Management Report Preparation Policy Adjustments Claims Support Customer Service Record keeping

Care & Admin Support

Allied Healthcare

Jan 2016 - Jan 2018 (2 years)

Provided direct client and healthcare staff support while maintaining accurate records and schedules. Assisted with administrative documentation, reporting, and coordination.

client support Healthcare Administration Record keeping Scheduling Documentation Reporting Administrative Coordination

Network Analyst

Colt Technology

Jan 2010 - Jan 2011 (1 year)

Performed IT troubleshooting and produced systems documentation. Collaborated with remote teams across Europe to support systems work and documentation.

IT troubleshooting Systems Documentation Network Analysis Technical Documentation Remote Collaboration

Information Assistant

National Exhibition Centre

Jan 2005 - Jan 2006 (1 year)

Assisted visitors and handled customer inquiries via phone, email, and in person. Supported business-centre administration, including internet, fax, and document services.

Phone Support Email Support Administrative Support Internet services Fax