Looking for a job

Maruan Saleh

@maruansaleh

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I build digital campaigns and deliver multilingual customer support across e-commerce and hospitality.

Bulgaria

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What I'm looking for

I'm open to digital marketing, customer operations, and new fields where I can learn, contribute, work in international environments, and continue growing professionally.

I've created and optimized paid B2B and B2C campaigns at Meinestadt.de GmbH, using Meta Ads and Google Ads. I also built performance dashboards and reports with Google Data Studio and Excel.

My marketing work includes competitor analysis, A/B testing, scalable video ads, and social media posts created with Adobe Premiere Pro and Adobe After Effects.

I've also supported customers across hospitality and e-commerce, handling bookings, orders, returns, refunds, payments, and account queries in English and German. I enjoy learning, adapting to new environments, and contributing in international teams.

Experience

Work history, roles, and key accomplishments

E-commerce Customer Service Advisor with German

Concentrix Services LTD

Sep 2025 - Aug 2026 (11 months)

Assisted customers with order tracking, returns, refunds, and delivery issues. Resolved product, payment, and account-related queries, and escalated complex cases to relevant internal teams when required.

Customer Service Ecommerce Order Management Problem Solving Escalation Handling

Customer Support Agent with English

ResultsCX

May 2025 - Sep 2025 (4 months)

Handled customer inquiries via chat and email for Casa Cook and Cook's Club hotels. Provided information on bookings, availability, and hotel services using internal CRM tools.

Customer Support CRM Communication Skills Live Chat Email Support

Digital Marketing Specialist

Intershi / Working Student

Sep 2023 - Jun 2024 (9 months)

Created, managed, and optimized paid ad campaigns for B2B & B2C clients using Meta Ads and Google Ads (SEA). Developed performance dashboards and reports with Google Data Studio and Excel, conducted competitive analysis and A/B testing, and created scalable video ads and social media posts using Adobe Premiere Pro and After Effects.

Meta Ads Google Ads SEA Google Data Studio Excel A B Testing Premiere Pro After Effects Video Editing Social Media

Education

Degrees, certifications, and relevant coursework

Hochschule Niederrhein

Bachelor of Arts, Sales and Marketing

2021 - 2025

Pursued a Bachelor of Arts in Sales and Marketing with specializations in Sales Management, E-Commerce, Digital Marketing, Social Media, and Communication, along with Accounting and Finance.