Олена Руденко

Handled 25–30 daily client conversations via chat and email with responses within 5 minutes. Supported onboarding and tailored email content to client needs, resolving issues with technical and media teams.

Generated 5–10 qualified leads per day through targeted outreach and follow-up, handing warm leads to the sales team. Researched prospects and managed CRM data for efficient outreach.

Supported 7–10 active B2B clients per day with proposals and follow-up emails. Managed CRM data and prepared analytical reports in Excel/Google Sheets to monitor sales KPIs.

Handled 35–40 traveler inquiries per day via phone and email, answering questions about bookings and travel conditions. Managed lost and found cases and processed bookings through Amadeus.

Handled client inquiries and assisted with registration steps.

Created and optimized website and social media content.

Consulted clients on travel packages, handled bookings and insurance, and participated in FAM trips. Developed lasting relationships with clients to ensure retention and satisfaction.

Processed translation requests and coordinated projects with linguists, ensuring quality and timely delivery of services.

Ongoing Sales Manager, B2B Sales, and Client Service course at Laba Academy.

Bachelor's Degree in Tourism from International Classical University Named After Philip Orlyk from 2017 to 2019.

Specialist in Accounting and Auditing from Mykolaiv National Agrarian University from 2012 to 2017.