Open to opportunities

Martin Pakter

@martinpakter

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Multilingual sales leader with 40+ years of international experience.

Romania

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What I'm looking for

I seek a dynamic role in a forward-thinking company that values innovation and customer satisfaction, offering opportunities for growth and collaboration.

I am a multilingual and performance-driven sales and customer service leader with over 40 years of experience across diverse international markets. My expertise lies in relationship management, revenue growth, and client retention. I am known for consistently surpassing targets, building effective teams, and leading transformation projects in both B2B and B2C sectors. Fluent in four languages, I excel at aligning strategic goals with customer satisfaction.

In my recent role as an AI Language Specialist at Apple, I contributed to the training of advanced Dutch-language AI models, showcasing my adaptability and commitment to continuous learning. Previously, as a Senior Sales Specialist at Belvilla by OYO, I was recognized as the top-performing sales agent, driving conversion rates through personalized customer engagement strategies. My extensive experience also includes managing operations in the textile industry, where I successfully scaled production and secured contracts with major retailers.

Experience

Work history, roles, and key accomplishments

Current

AI Language Specialist

Current

Mindy Support

Mar 2025 - Present (4 months)

Contributed to advanced Dutch-language AI model training and natural language understanding. Completed Apple certifications in DE, LE, VCG, TA, and Intelligent Polls modules.

AI Natural Language Processing Machine Learning Data Annotation Dutch

Senior Sales Specialist

Belvilla by OYO (IGT Solutions Romania)

Jan 2024 - Present (1 year 6 months)

Achieved top-performing sales agent status across Dutch and German teams, consistently earning monthly bonuses. Drove conversion rates and upsell success through personalized customer engagement strategies.

Sales Customer Engagement Conversion Rate Optimization Upselling German Language

Customer Support Specialist

Belvilla by OYO (IGT Solutions Romania)

Aug 2022 - Present (2 years 11 months)

Delivered multilingual support in Dutch, English, and German for vacation rentals. Handled complex booking and complaint resolution cases, maintaining over 90% CSAT score.

Customer Support Multilingual Communication Zendesk Customer Satisfaction

Content Moderator

HCL Romania

Dec 2020 - Present (4 years 7 months)

Moderated news articles and videos in Dutch, English, and German for compliance with Microsoft community standards. Contributed to maintaining platform integrity and regional relevance across media content.

Content Moderation Compliance Multilingual Communication Microsoft Standards Content

Interim Manager & Business Consultant

Freelance

Jan 2017 - Present (8 years 6 months)

Led restructuring and performance improvement projects in customer service and sales teams. Implemented scalable service processes and optimized resource allocation across departments.

Business Consulting Interim Management Process Improvement Sales Management

Managing Director

Fancy Free Clothing Company SRL

Sep 2005 - Present (19 years 10 months)

Oversaw full-cycle operations of a textile manufacturing firm including client services, finance, and planning. Introduced lean management processes, enhancing efficiency and cost control.

Operations Management Textile Manufacturing Lean Management Financial Planning Client Services

Managing Director

Orli Holding / Fancy Free Clothing Company SRL

Apr 1995 - Present (30 years 3 months)

Led acquisition and relocation of a German textile brand to Romania, modernizing operations through EU investment programs. Scaled production 23-fold and secured contracts with major retailers.

International Business EU Investment Programs Contract Negotiation

Sales Director

Orli Holding

Jul 1987 - Present (38 years)

Directed multi-brand sales strategies across Europe including exclusive agency agreements. Grew annual revenues tenfold by building strategic alliances and optimizing channel performance.

Sales Director Strategic Alliances Revenue

Education

Degrees, certifications, and relevant coursework

University of Applied Sciences (HES)

Bachelor of Marketing, Commercial Economics

Completed a Bachelor of Marketing with a specialization in Commercial Economics. Gained a strong foundation in marketing principles, economic theories, and business strategies.