Martin Lopez

Built the Revenue Operations function from the ground up for a U.S.-facing renewable energy and backup power solutions provider, partnering directly with the CRO to establish scalable processes supporting a 5-person SDR/BDR team and the full sales pipeline. Designed and implemented CRM workflows in HubSpot and Odoo CRM, sales forecasting models, and reporting dashboards to improve pipeline visibil

Delivered freelance outbound sales strategy and go-to-market execution for a client engagement, applying RevOps and business development best practices outside core role. Designed outbound prospecting workflows and messaging sequences tailored to the client's target market.

Led and coached a 5-person team of Business Development Representatives, driving outbound client acquisition across the full sales cycle for the U.S. renewable energy and backup power market. Developed onboarding, coaching, and performance-tracking processes that supported BDR ramp-up, quota attainment, and consistent pipeline output.

Executed outbound prospecting and new business development across cold calling, email marketing, and LinkedIn outreach to build qualified pipeline for the U.S. market. Built and maintained client relationships while ensuring CRM data accuracy and pipeline hygiene to support accurate sales reporting.

Qualified inbound and outbound leads and scheduled appointments, supporting client acquisition and sales team pipeline growth. Conducted outreach via phone, email, and LinkedIn to engage prospective clients and generate qualified meetings.

Managed full-cycle digital sales process from prospecting through deal closing, including client relationship management and ongoing CRM updates. Presented digital solutions and sales proposals to prospective clients to drive new business development.

Delivered Level 1 technical support while maintaining SLA adherence and customer satisfaction targets. Diagnosed and resolved technical issues for customers via phone and chat support channels.

Provided inbound customer support, resolving inquiries and escalations for U.S.-based clients. Delivered consistent, professional service across high call volumes while meeting quality and performance metrics.

Delivered classroom instruction and managed student development, building communication and leadership skills later applied to BDR coaching and team leadership. Designed lesson plans and learning materials tailored to student needs and academic standards.

Bachelor of Secondary Education with a major in Social Sciences, graduated in 2017.