Bernard Jessie Ignacio
@bernardjessieignacio
Experienced remote Sales Development Representative focused on outbound pipeline growth.
PhilippinesWhat I'm looking for
I am a results-driven sales development professional with 10+ years specializing in outbound sales, appointment setting, and team leadership across remote and in-house environments. I have a track record of building scalable outbound frameworks, coaching high-performing teams, and consistently exceeding booking and conversion targets.
As a player-coach, I have personally prospected, qualified decision-makers, and booked high-intent meetings while leading teams to increase booked meeting volume and revenue by 25–30% and improve conversion rates by 50–60%. I excel in CRM-driven pipeline management, sales script optimization, objection handling, and remote sales enablement.
Experience
Work history, roles, and key accomplishments
Manager / Appointment Setter
Onwardmax
Oct 2018 - Feb 2025 (6 years 4 months)
Led and coached a 12-person appointment setting team, increasing booked meetings and revenue by 25–30% and personally prospected and qualified high-intent sales calls in a player-coach role.
Regional Sales Director
ElcoPacific
Dec 2016 - Oct 2018 (1 year 10 months)
Oversaw multi-region outbound sales operations, supported pipeline building and contract negotiations, and drove consistent revenue growth with key business clients.
Home-Based Sales Representative
Pangea Business Services Ltd
Jun 2016 - Dec 2016 (6 months)
Conducted outbound prospecting and lead generation for international B2B campaigns and set sales appointments while maintaining CRM pipeline reporting.
Sales Representative
Telus International Philippines
Jan 2016 - Jun 2016 (5 months)
Handled inbound and outbound sales calls, consistently met daily and weekly KPIs, and qualified leads while delivering sales presentations during live conversations.
Private English Tutor
Self Employed
Oct 2014 - Dec 2015 (1 year 2 months)
Delivered one-on-one English coaching for Korean students focused on professional communication, negotiation English, and client-facing confidence development.
Collections Specialist
Genpact Services LLC
Jan 2011 - Sep 2014 (3 years 8 months)
Worked on Ally Auto-Finance collections, promoted to Process Developer and served in QA and quality core groups to improve process and performance.
UPCustomer Service Representative
UPS
Aug 2010 - Dec 2010 (4 months)
Provided customer service support at Clarkfield location, handling inquiries and service issues to maintain operational standards and customer satisfaction.
Outbound Collections Agent
iQor
Aug 2007 - Jun 2010 (2 years 10 months)
Performed outbound collections, achieved promotion to Senior Agent and served as Peer Mentor, receiving performance recognition for high achievement.
Education
Degrees, certifications, and relevant coursework
HUHoly Angel University
Undergraduate, Business Management (Marketing)
2001 - 2004
Undergraduate studies in Business Management with a major in Marketing from 2001 to 2004.
Don Teodoro V. Santos Institute
High School Graduate, High School
Completed high school education and graduated in April 2000.
Jesus Christ International Charismatic Ministry Learning Academy
Elementary Graduate, Elementary Education
Completed elementary education and graduated in April 1996.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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