siria indino
@siriaindino
I run trust & safety customer operations—moderating user content, reviewing appeals, and improving processes through RCA and QA.
PortugalWhat I'm looking for
I’m a Customer Operations Specialist in Trust & Safety at Teleperformance in Lisbon, reviewing agent appeals and moderating user-generated content to match platform policy.
I use tools like TCS and Rock Appeal, then run Root Cause Analysis to pinpoint issues and recommend process improvements that raise efficiency and quality outcomes.
I prepare performance reports for management, and I participate in calibration sessions with QA teams and clients so quality standards stay consistent across projects.
Before that, I was an Au Pair in Chicago and Los Angeles, coordinating daily routines and communicating with parents in a high-volume, multicultural environment—supporting guest-style responsiveness and reliability.
Experience
Work history, roles, and key accomplishments
Reviewed agent appeals and moderated user-generated content ensuring compliance with platform policies. Conducted Root Cause Analysis to identify issues and suggest process improvements.
Hostess / Table Assistant
Vega Club
Jun 2024 - Aug 2024 (2 months)
Assisted guests in a high-volume hospitality and nightlife environment. Managed table service coordination and customer requests.
Au Pair
Host family in Chicago and Los Angeles, USA
Jan 2023 - Jun 2024 (1 year 5 months)
Provided daily childcare in a live-in host family environment. Managed routines, schedules, and daily responsibilities for children.
Primary / Kindergarten Teacher
Scuola Luzzara
Dec 2020 - Jun 2022 (1 year 6 months)
Managed classroom activities for children with different ages and needs. Created educational and creative learning activities.
Universal Civil Service Volunteer
Muro Leccese
Jan 2020 - Dec 2020 (11 months)
Supported elderly individuals with daily activities and companionship. Assisted families with care coordination and support.
Education
Degrees, certifications, and relevant coursework
Roosevelt University
Certificate, Education
Completed a weekend class 'Make A Difference' at Roosevelt University in Chicago, USA.
L.U.Z. Brussels
Erasmus+ Program, Education
Participated in the Erasmus+ Program at L.U.Z. Brussels in Belgium.
High School Diploma – Humanities (Italy)
High School Diploma, Humanities
Earned a high school diploma in Humanities in Italy.
Coursera
Certificate, Digital Marketing
Completed Google Digital Marketing & E-commerce certification on Coursera.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
Skills
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