Simona Di Paolo
@simonadipaolo
I’m a senior content moderator who ensures community quality and delivers customer support.
PortugalWhat I'm looking for
I’m a customer-oriented professional with several years of experience in hospitality, tourism, online environments, and digital consultancy. I have been working for six years in a digital consultancy firm, where I developed strong organizational, communication, and problem-solving skills, with solid proficiency in IT tools.
In my current role as a Senior Analyst and Content Moderator, I review user-generated content to ensure it aligns with community guidelines and quality standards, identify violations, take appropriate action, and resolve content-related disputes. I also provide user support and constructive feedback, and as a Wiser I serve as a point of reference for onboarding and mentoring newcomers while maintaining high quality standards within my market and project.
Experience
Work history, roles, and key accomplishments
Review user-generated content to ensure alignment with community guidelines and quality standards, including identifying violations and taking appropriate action. Provide user support and feedback, resolve content-related disputes, and mentor new moderators.
Tourist Guide
Associazione Italiani a Lisbona & FindMyGuide
Jan 2019 - Jun 2019 (5 months)
Freelance-led tours for Italian visitors in Lisbon and Sintra, sharing art, history, culture, and gastronomic experiences. Guided guests through historical landmarks and monuments with engaging, informative storytelling.
Massage Therapist
Terra Heal
Jan 2019 - May 2019 (4 months)
Provided massage and Shiatsu treatments at a Lisbon clinic, refining techniques through continuous practice. Supported health maintenance and education with health assessment and personalized recommendations.
Massage Therapist
I Due Laghi
Sep 2011 - Nov 2017 (6 years 2 months)
Provided therapeutic massage treatments for client well-being in collaboration with hospitality/terme and lodge establishments. Offered a variety of massage types based on clients’ needs and preferences.
Bartender
GiarO SNC
May 2011 - May 2017 (6 years)
Independently managed coffee making, cocktails preparation, food preparation and service, and cash register operations. Delivered high-quality guest service in a touristic setting while collaborating with management and team members.
Education
Degrees, certifications, and relevant coursework
Shiatsu School Tao Do
Shiatsu and Massage Therapy (Namikoshi & Masunaga), Shiatsu and Massage Therapy
2007 - 2013
Completed training and graduation in Shiatsu (Namikoshi and Masunaga) and traditional Japanese massage, including Thai massage.
University La Sapienza
Undergraduate Studies, Theater and Performing Arts
2001 - 2005
Undertook undergraduate studies in Theater and Performing Arts.
Liceo Scientifico Ignazio Vian
High School Diploma, Secondary Education (Scientific and Linguistic Track)
1996 - 2001
Earned a high school diploma in the scientific and linguistic track.
Availability
Location
PortugalAuthorized to work in
Job categories
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