At Genpact, I analyze sensitive, high-risk digital content for the Portuguese market, following internal safety guidelines and Terms of Service. I identify policy violation trends and conduct risk assessments to support quality and process optimization.
At Accenture, I moderated video content for the English market and served as a Subject Matter Expert, providing policy guidance and complex case support. I also worked with Internal Quality Control teams to audit workflows and resolve policy ambiguities.
Across roles at Marley Spoon, Conectys, and Sitel / Airbnb, I handled back-office operations, customer support, and dispute resolution. My work included coordinating logistics, processing refunds and financial adjustments, and managing sensitive cases in line with company policies.
