Open to opportunities

Abril Fabrissin

@abrilfabrissin

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Senior Trust & Safety operations professional focused on risk-based moderation and escalation quality.

Portugal

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What I'm looking for

I’m looking for a remote Trust & Safety/operations role where I can enforce policies, assess risk, handle escalations, and drive quality-focused moderation decisions in fast-paced environments.

I’m an Operations and Trust & Safety professional with experience in content moderation, policy enforcement, and high-stakes risk decisions in international environments. I’m known for accurate judgment under pressure, clear communication, and handling sensitive information with care.

In my Senior Moderator role, I moderated user-generated content against platform policies, assessed risk, and managed escalations for complex cases. I also supported quality control processes to keep moderation consistent at scale, and I mentored and coached fellow moderators as I progressed to senior level.

Beyond Trust & Safety, I bring strong customer service and team leadership from shift management—training staff, resolving incidents, and supporting operational targets. I also maintain a creative, detail-focused background in documentary and portrait photography, using Adobe Lightroom and Adobe Photoshop for end-to-end editing and post-processing.

Experience

Work history, roles, and key accomplishments

Senior Moderator - Trust & Safety

TikTok

Jun 2022 - Dec 2025 (3 years 6 months)

Moderated user-generated content in line with platform policies and community standards, applying internal policy decisions in complex and sensitive categories. Managed escalations, performed quality control to ensure moderation consistency at scale, and mentored fellow moderators at senior level.

Content Moderation Policy Enforcement Risk Assessment Escalation Management Quality Control Customer Service Team Leadership Mentoring

Shift Manager

McDonald's

Sep 2021 - Jun 2022 (9 months)

Led and coordinated teams during daily operations, training staff to maintain operational and service standards. Resolved incidents in a fast-paced environment and supported achievement of shift targets to improve customer satisfaction.

Team Leadership Staff Training Operational Coordination Incident resolution Customer Satisfaction

Cashier

Claro Argentina

Jun 2014 - May 2018 (3 years 11 months)

Processed payments for invoices, products, and services while managing cash register operations and daily reconciliation. Controlled sales agents' cash settlements and supported the branch's administrative and commercial operations.

Payment Processing Cash Register Cash & Settlement Administrative Support Customer Service