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Martha Wambui

@marthawambui

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Claims Advocate at Lemonade Insurance, assessing UK contents claims and guiding policyholders through property losses.

Kenya

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What I'm looking for

I'm looking for a full-time Executive Assistant role where I can apply my background in organization, tech platforms, and strict problem-solving.

At Lemonade Insurance, I advocate for UK policyholders dealing with property losses, explaining policy regulations and providing clear guidance through stressful claims.

I assess coverage limits, interpret exclusions, and investigate complex or contested contents claims. I also identify high-risk indicators and work within UK financial regulations.

In this role, I manage claims from initial report through final settlement, using digital claims systems and proprietary AI tools to analyze data and maintain documentation.

Previously, I supported administrative research and data coordination as a Private Contractor, and handled office administration at Royal College of Science and Technology. I hold a Certificate in Information Technology from Zetech University and a Data Analysis with Microsoft Excel certification.

Experience

Work history, roles, and key accomplishments

Current

Claims Advocate U.K Market

Current

CCI Global (Lemonade Insurance)

Mar 2026 - Present (8 months)

Acted as primary contact for policyholders during property losses, translating complex UK regulations into clear guidance. Investigated high-risk claims, assessed coverage, and managed a UK contents claim portfolio end-to-end.

Empathetic Communication Customer Advocacy Regulatory Compliance Risk Assessment Analytical Problem Solving Data and Digital Literacy Cloud Based Claims Management AI Tools Portfolio Management

Current

Customer Experience Specialist

Current

CCI Global (Lemonade Insurance)

Nov 2024 - Present (2 years)

Managed end-to-end customer lifecycles for international tech and insurance firms, navigating U.S. and U.K. regulatory frameworks. Maintained a 95%+ CSAT score using dual-monitor workstations and real-time communication tools.

Zendesk TalkDesk Slack Google Workspace Zoom Microsoft Teams Microsoft Excel Advanced Dual Monitors Audio Typing High Speed Data Processing AI Tools ChatGpt Gemini

Administrative Research & Data Coordinator

Private Contractor

Jan 2019 - Oct 2023 (4 years 9 months)

Managed administrative workload focusing on technical research, data verification, and document preparation. Coordinated project timelines and processed large volumes of data with high confidentiality.

Technical Research Data Verification Documentation Preparation Project Coordination Data Processing Confidentiality

Cashier & Customer Service

Dicii Supermarket

Jan 2018 - Dec 2018 (11 months)

Handled high-volume financial transactions and daily cash reconciliations. Supported administrative inventory tasks and resolved frontline customer service inquiries.

Financial Transactions Cash Reconciliation Inventory Management Customer Service

Office Administrator / Assistant

Royal College of Science and Technology

Jan 2016 - Dec 2017 (1 year 11 months)

Directed daily office operations including student record management, faculty scheduling, and front-desk coordination. Developed digital filing systems that increased administrative efficiency by 30%.

Office Management Student record management Faculty Scheduling Front desk coordination Digital Filing Systems Correspondence Drafting Internal Communications