wincate muchiri
@wincatemuchiri
Remote-ready Claims Analyst driving accuracy, efficiency, and customer satisfaction.
KenyaWhat I'm looking for
I am a results-driven Claims Analyst and customer experience professional with 6+ years in high-volume insurance operations, focused on accuracy and client satisfaction.
I led a digital transformation to paperless workflows that reduced claims processing time by 30% while maintaining a 95%+ resolution rate across 18,000+ annual claims.
I specialize in claims analysis, regulatory compliance, fraud detection, and performance improvement, and I mentor junior staff to improve team consistency and reduce errors.
I am remote-capable, proficient with cloud collaboration and analytics tools (Power BI, Excel, Google Workspace, Trello, Notion), and seek roles where my analytical skills and client-focused approach drive operational excellence.
Experience
Work history, roles, and key accomplishments
Claims Officer
Geminia Insurance Company Ltd
Jan 2019 - Present (6 years 8 months)
Manage high-volume claims operations, resolving 50+ inquiries daily while maintaining 95%+ resolution and customer satisfaction; led a paperless transformation that reduced claim processing time by 30% across 18,000+ annual claims.
Claims Clerk
Geminia Insurance Company Ltd
Feb 2017 - Dec 2018 (1 year 10 months)
Provided direct customer support and maintained organized claims records, handling concurrent claims and administrative tasks to ensure accurate, audit-ready documentation.
Education
Degrees, certifications, and relevant coursework
UPUniversity of the People
Master of Business Administration, Business Administration
Pursuing an MBA with a focus in Business Administration, expected completion in 2026.
KUKenyatta University
Bachelor of Commerce, Finance
Grade: Second Class Honors
Completed a Bachelor of Commerce with a focus in Finance, graduating with Second Class Honors.
College of Insurance
Certificate of Proficiency in Insurance, Insurance
Completed a Certificate of Proficiency in Insurance covering core insurance principles and practices.
Gitwe Girls Secondary School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
Grade: B
Completed secondary education and obtained KCSE with a B grade.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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