Open to opportunities

Lavender Lord

@lavenderlord

Message

I resolve customer issues, verify financial documents, and support compliant insurance and mortgage operations.

Kenya

Message

What I'm looking for

I'm looking to take on more responsibilities in a role where I can resolve customer issues, collaborate with teams, support company goals, and use my organizational, customer service, and problem-solving skills.

At Salixdata Africa, I managed document procurement and verification for US financial institutions, mortgage lenders, insurance carriers, and property management companies. I reviewed financial and property insurance records against lender requirements, supported risk assessment, and maintained accurate processing workflows.

Previously at Multichoice Kenya–Calltronix, I handled high volumes of customer inquiries, documented interactions in CRM systems, resolved complaints, and met call-handling, customer satisfaction, and first-call-resolution targets. I also identified cross-selling and upselling opportunities and received a voucher for achieving sales targets.

My background also includes insurance sales at Sanlam Life Insurance, where negotiating with underwriters contributed to a 10% increase in onboarded clients, and personal-assistant support at Yellow Sparrows Art and Craft Center, where client service and administration helped increase revenue by 20%.

Experience

Work history, roles, and key accomplishments

PFIC Processor

Salixdata Africa

May 2025 - Jul 2026 (1 year 2 months)

Managed outbound calls to collect and verify financial documentation, liaising with US financial institutions to obtain Annual Information Statements. Coordinated multi-channel communications and tracked performance KPIs to ensure compliance and accuracy.