Cynthia Waithanji

Processed insurance claims according to customer contracts and agreements, reviewing documentation for completeness and liability. Generated weekly, monthly, quarterly, and ad hoc claims reports for management and maintained an active diary system for ongoing claims files.

Sorted and acknowledged receipt of claims received via email, requesting additional information as needed. Handled general queries from clients, brokers, and providers via phone and email, and managed multi-currency claims.

Provided accurate, valid, and complete information to customers and clients, handling complaints and providing appropriate solutions. Ensured brokers or clients received their policy documents and managed incoming calls and mail flow.

Assisted with the registration process for the Huduma Namba exercise.

Received invoices and followed up on payments, created purchase orders, and filed clients’ rental income. Reconciled petty cash statements and posted financial transactions.

Served as a polling clerk during the election period.

Advised customers on the services and products provided by the SACCO and traced member and TSC numbers in the Navision system. Performed data entry, maintenance, and generation of financial reports and statements.

Studied Commerce with a focus on Finance at the Cooperative University of Kenya. Gained a strong academic foundation in financial principles and practices.

Completed secondary education at Karima Girls’ High School. Achieved the Kenya Certificate of Secondary Education.