I’m a highly adaptable virtual assistant and administrative professional with over 10 years of experience across customer service, claims handling, research, AI data annotation, prompt engineering, and remote operations. For the past three years, I’ve been working as a virtual assistant on Upwork, supporting clients internationally with calendar management, email handling, data entry, research, customer support, data annotation, data labeling, AI response evaluation & quality review, prompt optimization & content structuring.
Previously, I spent over 6 years in the insurance industry, where I worked as a claims analyst and assistant at Directline Assurance. In those roles, I managed large caseloads, processed documentation under pressure, and delivered top-tier customer service, all while maintaining attention to detail and confidentiality.
I thrive in fast-paced environments that require multitasking, initiative, and critical thinking. I’m also skilled in data entry, web research, quality assurance & accuracy control, Canva design (social media & documents), document formatting & organization, attention to detail & task consistency.
What sets me apart is my ability to stay organized, communicate clearly, and get things done even under tight deadlines. I bring a quiet reliability and a professional touch that keeps operations running smoothly so my clients can focus on growing their businesses while I handle the rest.
