EDNA OJIAMBO

Managed executive calendars and coordinated daily office operations, including supplies and equipment. Handled bookings and logistics for flights, hotels, transport, visas, and tour scheduling, while managing files, reports, correspondence, invoices, and client records.

Supported claims operations by opening and registering new claims, reserving claims, and processing related documentation. Issued letters and vouchers, documented claim notes and reports, and prepared payment requisitions while verifying claims paperwork.

Advised brokers, agents, and clients on insurance products and coverage options, and arranged insurance cover for corporate and individual clients. Managed customer account transactions, issued policy documents and endorsements, supported renewals, and verified claims documentation and security documents.

Handled client inquiries and complaint management while booking appointments for the principal officer. Coordinated calls, document typing, staff travel and accommodation, and managed meetings, office supplies, equipment, and incoming and outgoing mail.

Processed garage payments and managed claims workflow including appointing assessors and reserving new claims. Issued claim letters and vouchers, handled customer complaints, verified claims documentation, reviewed reserves, and keyed claims and customer data into internal systems.

Completed an Advance Diploma in Human Resource Development at Nairobi Institute of Business Studies in 2011–2012.

Earned a Certificate of Proficiency (C.O.P.) with coursework in Insurance Practice and Regulation (P01) and Underwriting Practice (P80).

Completed Microsoft Office training in Access, Excel, Word, and PowerPoint in 2003–2004.

Completed the Kenya Certificate of Secondary Education (KCSE) in 1998–2001.