Marquistan Smith

I am a dedicated customer service professional with over nine years of experience in enhancing service satisfaction and operational efficiency. My strong problem-solving and analytical thinking skills have consistently led to measurable improvements in customer experiences. I am known for my ability to streamline processes and implement innovative solutions that drive customer satisfaction and foster team collaboration.

In my current role as a Patient Access Representative at Erie Family Health Center, I efficiently complete patient registrations and verify insurance benefits while managing appointment scheduling. My previous experience at Evolent involved assisting Medicaid providers and members, where I successfully managed high-volume calls and improved overall customer experience through effective collaboration and process optimization. I take pride in mentoring new team members and fostering a culture of continuous learning.

Throughout my career, I have demonstrated flexibility and adaptability, taking on additional responsibilities and using excellent judgment to address unusual occurrences. I am passionate about delivering exceptional service and am always seeking opportunities to enhance my skills and contribute positively to my team and organization.