Open to opportunities

Takaela Brown

@takaelabrown

Message

Results-oriented customer service representative with 8+ years of experience.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values innovation and offers opportunities for growth.

With over 8 years of experience in customer service, I have honed my skills in responding to inquiries and resolving issues effectively. My career has been marked by recognition from leadership for my ability to multitask and innovate, ensuring customer satisfaction and operational efficiency. I am passionate about aligning my expertise in customer relations and clerical support with the goals of your company.

Currently, I work as a Customer Service Representative at Foundever, where I have successfully improved customer conversions and contributed to cost savings through innovative practices. My previous roles, including a Patient Services Representative and a Package Handler, have equipped me with a diverse skill set that includes effective communication, organization, and the ability to thrive under pressure. I take pride in my perfect attendance and commitment to maintaining high productivity standards.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Foundever (Sitel)

Jul 2023 - Present (1 year 11 months)

As a Customer Service Representative, I improved customer conversions daily and was recognized for my contributions to company cost savings through efficiency and innovation. My role involved handling inbound calls, processing payments, and updating patient demographics.

Customer Service Epic Salesforce Problem Solving Communication Data Entry Time Management Organizational Skills

Patient Services Representative

Steward Health Hospitals

Jan 2023 - Apr 2023 (3 months)

As a Patient Services Representative, I utilized health systems effectively and maintained proper phone etiquette towards patients and visitors. I was recognized for keeping my work area clean and organized while facilitating patient flow.

Communication Customer Service Team Collaboration Problem Solving Time Management

Package Handler

FedEx Ground

Jan 2023 - Apr 2023 (3 months)

In my role as a Package Handler, I lowered employee turnover by 10% through innovative training strategies. I was recognized for perfect attendance and maintaining 100% accuracy in van scans and loads.