Marquese T
@marqueset
Experienced customer-facing professional with strengths in care, data analysis, sales, and mentoring.
What I'm looking for
I am a dedicated customer-facing professional with 16 years of experience across sales, data analysis, healthcare assistance, transportation, and mentoring. My career blends hands-on care as a CNA and Registered Behavior Technician with roles in medical data analysis and retail sales.
In healthcare and social services, I have supported patients and special-needs children, transporting clients and assisting with activities of daily living, demonstrating patience, reliability, and strong interpersonal skills.
In administrative and analytical work, I resolved billing responsibility issues as a Medical Data Analyst and regularly used Microsoft Office and research skills to support operations. I have practical experience in telemarketing, outbound sales, and mentoring youth through Big Brothers Big Sisters.
I bring leadership from supervisory and mentoring roles, a strong work ethic, and flexibility to adapt across industries. I seek to contribute dependable, client-focused service and practical problem-solving to a team-oriented employer.
Experience
Work history, roles, and key accomplishments
Registered Behavior Technician
Team PBS
Aug 2024 - Present (1 year 2 months)
Provide one-on-one instruction to children with special needs to teach daily living skills and behavior interventions, improving client independence and routine participation.
Transportation Driver
Trusty Transport
Oct 2023 - Sep 2024 (11 months)
Operated wheelchair- and stretcher-equipped vehicles to transport patients to hospitals and rehab facilities, ensuring safety and timely pickups from Oct 2023 to Sep 2024.
Cellular Sales Representative
Cellular Sales
Jun 2022 - Sep 2023 (1 year 3 months)
Sold mobile phones and accessories, met sales targets, and provided customer support to drive revenue and improve customer satisfaction from June 2022 to Sep 2023.
Medical Data Analyst
Medical Data Systems, Inc
Jun 2021 - Jun 2022 (1 year)
Reviewed hospital billing to determine payer responsibility and pursued insurance payment collections, reducing outstanding balances and ensuring accurate claims processing.
Certified Nursing Assistant
Wave Crest Health & Rehab
May 2013 - Jun 2021 (8 years 1 month)
Assisted elderly residents with activities of daily living and provided hands-on care to support patient comfort and well-being over an eight-year period.
Arcade Supervisor
Starlight Express
May 2016 - Mar 2017 (10 months)
Managed arcade operations including cashiering, machine maintenance, cash handling, and bank deposits, ensuring smooth daily operations and loss prevention.
Certified Nursing Assistant
Life Care Center of Palm Bay
Feb 2011 - Jun 2013 (2 years 4 months)
Provided direct care to elderly residents, assisting with daily living activities and supporting clinical staff to maintain resident health and comfort.
Stocker
Walmart
Sep 2011 - Apr 2012 (7 months)
Performed stocking and inventory tasks to maintain store shelves and support sales floor readiness from Sep 2011 to Apr 2012.
Telemarketing Representative
On Target Research
May 2006 - Mar 2011 (4 years 10 months)
Conducted outbound surveys and met quota-based targets to collect market research data and support client studies over a nearly five-year tenure.
Big Brother Mentor
Big Brothers Big Sisters
Aug 2007 - May 2008 (9 months)
Volunteered as a mentor providing guidance and support to a youth mentee for one year, contributing to social and emotional development.
Education
Degrees, certifications, and relevant coursework
Eastern Florida State College
College coursework, Computer Science
2006 - 2008
Studied computer science coursework at Eastern Florida State College from August 2006 to September 2008.
Palm Bay Senior High School
High School Diploma, General Education
2002 - 2006
Completed high school diploma at Palm Bay Senior High School with graduation in May 2006.
Availability
Location
Authorized to work in
Job categories
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