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@jerniseferrer
Bilingual customer service professional with strong communication skills.
I am a dedicated and flexible customer service professional with extensive experience in various roles, including driving, caregiving, and data entry. My passion for helping customers drives me to provide exceptional service, ensuring their needs are met with patience and understanding. I thrive in fast-paced environments and am adept at managing multiple responsibilities simultaneously.
Throughout my career, I have developed strong communication skills and a keen attention to detail. My experience as a driver for Uber and Lyft has honed my ability to navigate efficiently while maintaining a focus on passenger safety and satisfaction. Additionally, my role in a high-volume call center allowed me to assist numerous customers with their insurance inquiries, showcasing my ability to handle complex situations with professionalism.
I am eager to bring my skills to a company that values customer service and offers opportunities for growth. I am committed to continuous learning and am excited about the possibility of contributing to a team that prioritizes customer satisfaction.
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Work history, roles, and key accomplishments
Uber/Lyft
Sep 2020 - Present (5 years 2 months)
Safely and efficiently transported passengers using route navigation. Provided excellent communication and customer service to ensure passenger satisfaction.
First Student Inc.
Sep 2019 - Present (6 years 2 months)
Inspected school buses before and after routes, ensuring child safety during transit. Maintained a clean bus environment and adhered to strict schedules for timely pickups.
Automated Health System
Aug 2018 - Present (7 years 3 months)
Assisted customers with complaints, questions, and transfers, explaining insurance policies clearly. Handled a high volume of calls in a call center environment, providing information on insurance products and promotions.
Vitra Health
Feb 2018 - Present (7 years 9 months)
Provided comprehensive caregiving services including grocery shopping, homemaking, and meal preparation for elderly clients. Assisted with transfers, showers, and medication reminders, ensuring client well-being.
Alex and Ani
Aug 2017 - Present (8 years 3 months)
Performed data entry and packing tasks for jewelry products. Assisted with jewelry assembly and supported shipping and receiving operations as needed.
Hayward
Oct 2016 - Present (9 years 1 month)
Assembled pool filters, including welding, nesting, packing, and labeling. Worked with motherboards and cables, reading blueprints, and testing pool lights.
Family Dollar
Aug 2015 - Present (10 years 3 months)
Operated a cash register, handling cash, checks, and credit/debit card transactions. Assisted customers with returns and addressed questions and complaints in person and over the phone.
We Work
Oct 2014 - Present (11 years 1 month)
Maintained cleanliness of office spaces, including vacuuming, trash removal, and dishwashing. Cleaned bathrooms, conference rooms, and offices, ensuring a tidy environment.
Conway
Apr 2014 - Present (11 years 7 months)
Performed data entry and typing tasks, diligently completing all job duties. Managed returns, operated the cash register, and maintained store cleanliness and merchandise organization.
Restaurant Depot
Jun 2013 - Present (12 years 5 months)
Greeted customers and assisted them with registration and finding products. Performed data entry and cashier duties, ensuring customer satisfaction.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed 11th grade at Dodge High School, focusing on general studies. Developed foundational academic skills and prepared for future educational pursuits.
Middle School Certificate, General Studies
Attended St. Martin of Tours for middle school education. Gained fundamental knowledge across various subjects and developed essential learning habits.
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