Jernise FerrerJF
Open to opportunities

Jernise Ferrer

@jerniseferrer

Bilingual customer service professional with strong communication skills.

United States

What I'm looking for

I am looking for a role that values customer service and offers growth opportunities.

I am a dedicated and flexible customer service professional with extensive experience in various roles, including driving, caregiving, and data entry. My passion for helping customers drives me to provide exceptional service, ensuring their needs are met with patience and understanding. I thrive in fast-paced environments and am adept at managing multiple responsibilities simultaneously.

Throughout my career, I have developed strong communication skills and a keen attention to detail. My experience as a driver for Uber and Lyft has honed my ability to navigate efficiently while maintaining a focus on passenger safety and satisfaction. Additionally, my role in a high-volume call center allowed me to assist numerous customers with their insurance inquiries, showcasing my ability to handle complex situations with professionalism.

I am eager to bring my skills to a company that values customer service and offers opportunities for growth. I am committed to continuous learning and am excited about the possibility of contributing to a team that prioritizes customer satisfaction.

Experience

Work history, roles, and key accomplishments

UB
Current

Driver

Uber/Lyft

Sep 2020 - Present (4 years 9 months)

Safely and efficiently transported passengers using route navigation. Provided excellent communication and customer service to ensure passenger satisfaction.

FI

School Bus Driver

First Student Inc.

Sep 2019 - Present (5 years 9 months)

Inspected school buses before and after routes, ensuring child safety during transit. Maintained a clean bus environment and adhered to strict schedules for timely pickups.

AS

Customer Service/Medical Insurance

Automated Health System

Aug 2018 - Present (6 years 10 months)

Assisted customers with complaints, questions, and transfers, explaining insurance policies clearly. Handled a high volume of calls in a call center environment, providing information on insurance products and promotions.

VH

Visiting Caregiver

Vitra Health

Feb 2018 - Present (7 years 4 months)

Provided comprehensive caregiving services including grocery shopping, homemaking, and meal preparation for elderly clients. Assisted with transfers, showers, and medication reminders, ensuring client well-being.

AA

Data Entry/Picker

Alex and Ani

Aug 2017 - Present (7 years 10 months)

Performed data entry and packing tasks for jewelry products. Assisted with jewelry assembly and supported shipping and receiving operations as needed.

HA

Assembly

Hayward

Oct 2016 - Present (8 years 8 months)

Assembled pool filters, including welding, nesting, packing, and labeling. Worked with motherboards and cables, reading blueprints, and testing pool lights.

FD

Cashier/Sales Associate

Family Dollar

Aug 2015 - Present (9 years 10 months)

Operated a cash register, handling cash, checks, and credit/debit card transactions. Assisted customers with returns and addressed questions and complaints in person and over the phone.

WW

Housekeeping

We Work

Oct 2014 - Present (10 years 8 months)

Maintained cleanliness of office spaces, including vacuuming, trash removal, and dishwashing. Cleaned bathrooms, conference rooms, and offices, ensuring a tidy environment.

CO

Sales Associates

Conway

Apr 2014 - Present (11 years 2 months)

Performed data entry and typing tasks, diligently completing all job duties. Managed returns, operated the cash register, and maintained store cleanliness and merchandise organization.

Education

Degrees, certifications, and relevant coursework

DS

Dodge High School

High School Diploma, General Studies

Completed 11th grade at Dodge High School, focusing on general studies. Developed foundational academic skills and prepared for future educational pursuits.

ST

St. Martin of Tours

Middle School Certificate, General Studies

Attended St. Martin of Tours for middle school education. Gained fundamental knowledge across various subjects and developed essential learning habits.

Tech stack

Software and tools used professionally

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Jernise Ferrer - Driver - Uber/Lyft | Himalayas