Fatima Arfaoui

Delivered bilingual customer support (Arabic & English) via inbound messages, assisting with navigation, account issues, and subscription management on a major music streaming platform. Troubleshot app-related technical problems and escalated complex cases, ensuring efficient issue resolution and user satisfaction.

Delivered exceptional customer support for an online banking platform, resolving inquiries efficiently via calls and chat. Assisted with account management, transaction troubleshooting, and platform navigation. Maintained high satisfaction ratings by ensuring timely and accurate solutions to customer needs.

Reviewed and moderated user-generated content across various platforms to ensure compliance with community guidelines and standards. Collaborated with team members to identify trends and potential issues within user content, contributing to the enhancement of platform safety. Provided detailed feedback and reports to improve content moderation processes and policies.

Studied plant identification, landscape design, and garden maintenance, with a focus on sustainable practices and soil science. Gained practical experience in landscape construction, irrigation systems, and project management. Developed expertise in creating and maintaining aesthetically pleasing, functional green spaces.

Completed a Baccalaureate degree with a focus on Physics, covering fundamental principles and theories. Developed a strong foundation in scientific inquiry and problem-solving.