Open to opportunities

Fatima Arfaoui

@fatimaarfaoui

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Bilingual customer support specialist with a focus on user satisfaction.

Morocco

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer support professional with experience in delivering bilingual assistance in English, Arabic, and French. My recent roles have allowed me to hone my skills in managing customer inquiries effectively, ensuring high satisfaction ratings through timely and accurate solutions. I thrive in fast-paced environments, handling multiple chats and calls while maintaining clear communication and adherence to brand guidelines.

My background includes a degree in Ornamental Horticulture and Landscaping, which has equipped me with strong organizational skills and attention to detail. I have also completed several internships in ornamental enterprises, where I gained practical experience in project management and customer relations. I am passionate about creating positive user experiences and continuously seek opportunities to enhance my skills in customer service.

Experience

Work history, roles, and key accomplishments

Customer Support – Bilingual

ModSquad

Jan 2025 - May 2025 (4 months)

Delivered bilingual customer support (Arabic & English) via inbound messages, assisting with navigation, account issues, and subscription management on a major music streaming platform. Troubleshot app-related technical problems and escalated complex cases, ensuring efficient issue resolution and user satisfaction.

Customer Support Technical Troubleshooting Communication

Customer Experience Specialist

GigCX Marketplace

Sep 2024 - Feb 2025 (5 months)

Delivered exceptional customer support for an online banking platform, resolving inquiries efficiently via calls and chat. Assisted with account management, transaction troubleshooting, and platform navigation. Maintained high satisfaction ratings by ensuring timely and accurate solutions to customer needs.

Customer Support Account Management Chat Support Customer Satisfaction

Content Moderator

Teleperformance

Feb 2024 - Present (1 year 4 months)

Reviewed and moderated user-generated content across various platforms to ensure compliance with community guidelines and standards. Collaborated with team members to identify trends and potential issues within user content, contributing to the enhancement of platform safety. Provided detailed feedback and reports to improve content moderation processes and policies.

Content Moderation Community Policies Trend Analysis Reporting Compliance

Education

Degrees, certifications, and relevant coursework

IPSM Mohammedia

Degree, Ornamental Horticulture and Landscaping

Studied plant identification, landscape design, and garden maintenance, with a focus on sustainable practices and soil science. Gained practical experience in landscape construction, irrigation systems, and project management. Developed expertise in creating and maintaining aesthetically pleasing, functional green spaces.

Bab Sahara High School

Baccalaureate degree, Physics

Completed a Baccalaureate degree with a focus on Physics, covering fundamental principles and theories. Developed a strong foundation in scientific inquiry and problem-solving.