Vanessa Ramos

Managed a sales team, providing training and support to ensure performance goals are met and exceeded. Developed and sent follow-up emails to nurture leads, maintaining engagement and encouraging conversions.

Scheduled appointments for clients by researching potential leads and conducting outreach through email and phone calls. Collaborated with clients to understand their needs and tailor pitches accordingly, leading to higher appointment rates.

Generated leads through cold calling and email outreach, contributing to the overall success of the sales team. Scheduled and confirmed appointments, ensuring a seamless experience for potential clients.

Handled complex billing and technical issues, providing effective solutions and improving customer satisfaction. Processed incoming payments with meticulous attention to detail, ensuring accuracy and credibility in financial transactions.

Contacted potential leads via telephone to generate qualified appointments, contributing to client acquisition efforts. Employed cold calling techniques to engage prospects, resulting in increased interest and appointment bookings.

Managed billing inquiries, providing prompt and accurate assistance to enhance customer satisfaction. Processed incoming payments and maintained account status, identifying discrepancies and resolving issues as needed.

Studied Human Resource Management, gaining foundational knowledge in HR principles and practices. Focused on developing skills essential for managing human capital within organizations.

Completed secondary education, building a strong academic foundation. Developed essential skills for further studies and professional development.