Open to opportunities

G Marz

@gmarz

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Operations supervisor driving team performance and process optimization in BPO environments.

Mexico

Message

What I'm looking for

I seek a role where I can lead operations and teams in a growth-focused, collaborative environment, driving measurable campaign and customer success while continuing to develop talent.

I am an Operations Supervisor with over two years of experience in the BPO / Call Center industry, skilled in team management, talent development, and process optimization. I have consistently been recognized as a top-performing supervisor with measurable impact on campaign results and have trained agents through nesting into production and staff roles.

I also bring freelance experience in translation and community management, where I provided real-time interpretation and managed social media for multiple brands, strengthening my communication, audience analysis, and digital content skills. I am tech-savvy, adaptable, and focused on building growth cultures and driving measurable performance improvements.

Experience

Work history, roles, and key accomplishments

Current

Operations Supervisor

Current

Foundever

Jul 2023 - Present (2 years 2 months)

Managed teams across three lines of business, improving quality and efficiency while consistently ranking among top-performing supervisors and developing agents who were promoted to staff roles.

Team Management Call Center Operations Performance Management Training Quality Assurance Process Optimization Customer Satisfaction

Freelance Translator

Private Project

Jan 2021 - Aug 2021 (7 months)

Provided English↔Spanish translation and real-time interpretation for academic and professional communications, improving linguistic accuracy and cultural adaptation.

Translation Interpretation English Spanish Cultural Adaptation Proofreading Confidentiality Client Communication

Community Manager

Freelance

Jul 2019 - Dec 2019 (5 months)

Managed social accounts for three brands, creating visual content and executing posting strategies that increased online presence and customer engagement.

Social Media Management Content Creation Community Engagement Scheduling Visual Design Brand Strategy