Open to opportunities

Carolina Cázares

@carolinaczares

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Dedicated bilingual professional with strong organizational and communication skills.

Mexico

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What I'm looking for

I seek a role that values collaboration, continuous learning, and effective communication.

I am a dedicated and organized professional with a Bachelor’s Degree in English from Universidad Veracruzana. My career has been focused on enhancing customer experiences through effective communication and problem-solving. I have a strong ability to manage multiple tasks and work collaboratively with diverse teams. My experience spans various roles, including customer service, interpretation, and production management, where I have consistently delivered results and met deadlines.

Throughout my career, I have developed a keen understanding of customer needs and have successfully coordinated with different departments to ensure timely delivery of products and services. My roles have required me to be empathetic and patient, especially when addressing customer inquiries and resolving issues. I am fluent in both English and Spanish, which has allowed me to bridge communication gaps and provide exceptional service in bilingual environments.

I am passionate about continuous learning and strive to apply my knowledge effectively in every role I undertake. I believe in giving my best to both myself and the organizations I work with, ensuring that I contribute positively to the team and the overall success of the enterprise.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Aventus

Feb 2025 - Mar 2025 (1 month)

Responded to customer inquiries via email, addressing questions about the brand, promotions, product returns, refunds, and order tracking according to the Medik8 campaign. Ensured customer satisfaction by providing accurate and timely information.

Customer Service Email Communication Product Support Order Management

English/Spanish Interpreter

Kelly Services

Apr 2024 - Feb 2025 (10 months)

Interpreted various types of calls in real-time, including medical appointments, medical procedures, 911, banking, and insurance companies. Maintained high proficiency in both English and Spanish, ensuring accurate message conveyance without alterations.

Medical Terminology Financial Services

Customer Service & Logistics Coordinator

Hydro Precision Tubing

Mar 2023 - Dec 2023 (9 months)

Followed up with clients to ensure deadlines for finished goods were met, understanding and addressing customer needs. Handled customer inquiries via email or call, providing prompt answers to customer doubts. Managed purchase orders, forecasts, and releases, including timelines and schedules to accommodate changes.

Logistics Coordination Order Management Forecasting Inventory Management Supply Chain

Production & Logistics Coordinator

RPI de México

Jan 2018 - Mar 2023 (5 years 2 months)

Coordinated with clients, providers, and internal departments to ensure on-time delivery of finished goods and meet customer expectations. Negotiated delivery dates to avoid expedites and potential company charges. Coordinated shipments and ensured the production department followed planning schedules according to deadlines.

Supply Chain Management Production Scheduling Logistics Negotiation Reporting

HR Assistant / English Instructor

Proveedora de Servicios Profesionales Varela Dávila S.C.

May 2016 - Jan 2018 (1 year 8 months)

Provided English courses for drivers and updated personal files for employees across different departments, including vacation, disabilities, absences, and permissions. Supported the hiring process by checking personnel information, academic knowledge, and job references.

Human Resources Communication

Education

Degrees, certifications, and relevant coursework

Universidad Veracruzana

Bachelor's Degree, English

Completed a Bachelor's Degree in English, focusing on language studies and literature. Gained comprehensive knowledge in English language proficiency and cultural understanding.