Jose Cardenas
@josecardenas
Bilingual medical interpreter with expertise in healthcare communication.
What I'm looking for
I am a dedicated medical interpreter with a strong background in facilitating effective communication between Spanish-speaking patients and healthcare providers. My experience includes delivering real-time, accurate translations in various healthcare settings, ensuring that patients fully understand medical terminology, procedures, and treatment plans. I pride myself on my cultural sensitivity, which allows me to build rapport with patients and maintain professionalism in sensitive situations.
Throughout my career, I have developed a deep understanding of medical terminology in both English and Spanish, which has been crucial in providing precise translations during consultations, surgeries, and emergency care. I have worked across multiple specialties, including pediatrics, cardiology, and oncology, and consistently adhere to ethical guidelines and HIPAA standards to ensure patient privacy and confidentiality. My commitment to excellence in interpretation has been recognized by my peers and clients alike.
Experience
Work history, roles, and key accomplishments
Medical Interpreter
Datamark
Jan 2023 - Present (2 years 7 months)
Delivered real-time, accurate oral translations and interpretations for clients, ensuring clear communication between Spanish-speaking patients and healthcare providers. Demonstrated cultural competence and medical terminology expertise, adhering to ethical guidelines and HIPAA standards while working across various healthcare settings.
Customer Service Representative
Fusion
Aug 2022 - Jan 2023 (5 months)
Handled customer service issues by providing guidance, escalating for advanced support, and demonstrating advanced product knowledge to resolve problems. Supported customers with online billing, access, and account issues, utilizing remote login tools for technical assistance.
Concierge Team
Teleperformance
Jan 2022 - Aug 2022 (7 months)
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service, answering incoming calls and emails. Developed strong customer relationships to encourage repeat business and de-escalated problematic customer concerns while maintaining a calm demeanor.
Education
Degrees, certifications, and relevant coursework
Jose hasn't added their education
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Tech stack
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