Open to opportunities

Marlene Ngoie

@marlenengoie

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Bilingual customer service advisor with a passion for digital marketing.

South Africa

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What I'm looking for

I am looking for a role that allows me to utilize my customer service and marketing skills while providing opportunities for professional growth and development.

I am a dedicated professional with a Bachelor's degree in Public Health from The Independent Institute of Higher Education. My experience spans various roles, including customer service advisor, digital marketer, and research intern. I thrive in dynamic environments where I can leverage my bilingual skills in French and English to provide exceptional support and foster customer loyalty.

In my recent role at Teleperformance, I successfully resolved customer inquiries and collaborated with my team to enhance service processes. My previous experience as a digital marketer at Bomoko Concept allowed me to manage online presence and develop marketing strategies that significantly increased engagement. I am committed to continuous learning and adapting to new challenges, ensuring that I contribute positively to any team I join.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor and SME

Teleperformance

May 2024 - Jun 2025 (1 year 1 month)

Provided exceptional customer support in both French and English through various communication channels including email, chat, and phone. Successfully resolved customer inquiries and issues, ensuring a positive experience and fostering customer loyalty.

Customer Support Conflict Resolution Customer Relationship Management Data Entry Team Collaboration Email Chat Phone Support

Digital Marketer

Bomoko Concept

Feb 2019 - Jun 2024 (5 years 4 months)

Managed the company's online presence across social media platforms, creating and publishing content to promote products and services. Developed and implemented digital marketing strategies to increase visibility and engagement.

Digital Marketing Social Media Management Content Creation Marketing Strategy Online Presence Collaboration

Saleswoman and Front Desk Receptionist

Cactus Pure Water

Jan 2023 - Dec 2023 (11 months)

Managed sales contracts and orders, including processing and payment collection. Addressed customer complaints and issues, ensuring effective resolution and customer satisfaction.

Sales Customer Service Payment Processing

Research Intern

Health IQ Consulting

Aug 2022 - Oct 2022 (2 months)

Conducted research and wrote literature reviews and opinion editorial articles. Reviewed questionnaires and surveys, and assisted in the planning and evaluation of community-based projects.

Research literature review Survey Design Project Planning Data Analysis Communication Critical Thinking

Education

Degrees, certifications, and relevant coursework

The Independent Institute of Higher Education Monash South Africa

Bachelor degree, Public Health

Obtained a Bachelor's degree in Public Health from The Independent Institute of Higher Education Monash South Africa. The program focused on key aspects of public health, preparing for roles in community health and policy.