Open to opportunities

Bongolethu Ntshweza

@bongolethuntshweza

Message

Customer service professional delivering positive experiences and strong team collaboration.

South Africa

Message

What I'm looking for

I seek customer-facing roles where I can deliver excellent service, coach teammates, and support a collaborative, growth-oriented culture.

I am a friendly, adaptable customer service professional with experience as a Contact Centre Representative and Field Representative, focused on delivering exceptional customer experiences and supporting team performance. I consistently managed high call volumes, applied strong verbal communication and active listening, and leveraged product knowledge to create welcoming, positive interactions.

I also work in network marketing and volunteer in community events, conducting sales and product training to enhance team results and assisting with event coordination. I bring adaptability, flexibility, and a collaborative mindset to roles that require customer focus and team-driven outcomes.

Experience

Work history, roles, and key accomplishments

Current

Network Marketer

Current

Greenworld

Jan 2025 - Present (9 months)

Enhanced team performance by conducting training on sales techniques, product knowledge, and network strategies while driving sales and recruitment efforts.

Network Marketing Sales Training Product Knowledge Team Leadership Presentation Community Outreach

Contact Centre Representative

IGT

Jan 2024 - Dec 2025 (1 year 11 months)

Managed high call volumes while maintaining focus on delivering excellent customer service and supporting team objectives in a contact centre environment.

Active Listening Customer Support Verbal Communication Time Management Teamwork

Customer Service Representative

Vumatel

Jan 2022 - Dec 2023 (1 year 11 months)

Delivered exceptional customer service as a Field Representative, leveraging product knowledge to create positive customer experiences and resolve inquiries efficiently.