Bongolethu Ntshweza
@bongolethuntshweza
Customer service professional delivering positive experiences and strong team collaboration.
South AfricaWhat I'm looking for
I am a friendly, adaptable customer service professional with experience as a Contact Centre Representative and Field Representative, focused on delivering exceptional customer experiences and supporting team performance. I consistently managed high call volumes, applied strong verbal communication and active listening, and leveraged product knowledge to create welcoming, positive interactions.
I also work in network marketing and volunteer in community events, conducting sales and product training to enhance team results and assisting with event coordination. I bring adaptability, flexibility, and a collaborative mindset to roles that require customer focus and team-driven outcomes.
Experience
Work history, roles, and key accomplishments
Network Marketer
Greenworld
Jan 2025 - Present (1 year 5 months)
Enhanced team performance by conducting training on sales techniques, product knowledge, and network strategies while driving sales and recruitment efforts.
Contact Centre Representative
IGT
Jan 2024 - Dec 2025 (1 year 11 months)
Managed high call volumes while maintaining focus on delivering excellent customer service and supporting team objectives in a contact centre environment.
Customer Service Representative
Vumatel
Jan 2022 - Dec 2023 (1 year 11 months)
Delivered exceptional customer service as a Field Representative, leveraging product knowledge to create positive customer experiences and resolve inquiries efficiently.
Education
Degrees, certifications, and relevant coursework
Cape Town High School
Grade 12 (Bachelor's pass), General Secondary Education
Activities and societies: Volunteered at Cape Town Community Youth Festival assisting with guest welcome, coordinating activities, and refreshments.
Completed Grade 12 with a Bachelor's pass, demonstrating readiness for tertiary study and strong academic achievement.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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