Open to opportunities

Zeemy Makhoba

@zeemymakhoba

Message

Customer service-oriented professional

South Africa

Message

What I'm looking for

Seeking a dedicated customer service role where I can apply my skills and experience to drive customer satisfaction and contribute to a team that values exceptional service.

I am a dedicated and results-driven professional with a strong background in sales, supervision, and brand representation. With a proven track record of delivering exceptional service, solving problems effectively, and driving customer satisfaction, I am confident in my ability to make a positive impact in a dedicated customer service role.

Throughout my professional experience, I have honed my skills in leadership, team management, and problem-solving, with a strong focus on exceptional communication and interpersonal skills. I am a strong believer in the importance of attention to detail and am able to handle multiple tasks simultaneously in a seamless manner.

I am excited to bring my skills and experience to a new role and contribute to a team that values customer satisfaction and exceptional service.

Experience

Work history, roles, and key accomplishments

Census Fieldworker Supervisor

Statistics South Africa

Feb 2022 - May 2022 (3 months)

Monitored and guided a team of Fieldworkers, conducted follow-ups on non-responses and managed out-of-scope cases, trained Fieldworkers and delegated tasks effectively, handled data enumeration, capturing, and processing.

Team Management Leadership Enumeration Problem Solving Critical Thinking

Waitress

Rhapsody's

Jan 2017 - Jan 2020 (3 years)

Delivered excellent customer service in a fast-paced environment, engaged in sales and upselling of products, maintained a positive and welcoming atmosphere for customers.

Customer Service Sales Upselling Communication Time Management

Residential Assistant

South Point

Jan 2015 - Jan 2017 (2 years)

Conducted research and prepared reports on various topics related to the company's operations and industry trends, represented the brand in various events and marketing activities, organized and executed brand-aligned events.

Brand Ambassador Research Event Planning Problem Solving Critical Thinking