Looking for a job

Tshimologo Moloto

@tshimologomoloto

Message

Call Center Agent at iTalk who handled 50+ daily inquiries with a 95% satisfaction rate.

South Africa

Message

What I'm looking for

I’m seeking to apply my creative and analytical skills to engagement and brand growth, and I’m also willing to branch into retail and call center management.

At ITALK, I handled more than 50 customer inquiries daily and achieved a 95% satisfaction rate. I also resolved complaints efficiently, reducing follow-up calls by 30%.

I have hands-on experience managing social media campaigns and email marketing, and I’m seeking to apply my creative and analytical skills to engagement and brand growth. I’m also open to opportunities in retail and call center management.

Experience

Work history, roles, and key accomplishments

Call Center Agent

iTalk

Jan 2024 - Jan 2025 (1 year)

Handled 50+ customer inquiries daily achieving 95% satisfaction rate. Resolved complaints efficiently, reducing follow-up calls by 30%.

Customer Service Communication Skills Conflict Resolution Data Entry Microsoft Office Google Workspace

Education

Degrees, certifications, and relevant coursework

Freedompark Secondary School

National Senior Certificate, General

Completed Matric (National Senior Certificate) in 2023, with subjects including Geography, History, Mathematics Literacy, Sesotho Home Language, English First Additional Language, and Tourism.