Open to opportunities

Marlene Aguero

@marleneaguero

Detail-oriented healthcare billing specialist skilled in patient accounts, insurance communication, and payment resolution.

United States

Message

What I'm looking for

I seek remote roles in healthcare billing or patient accounts where I can apply my billing, collections, and patient communication skills while contributing to a collaborative, metrics-driven team.

I am a detail-oriented healthcare billing specialist with extensive remote experience supporting patient accounts, insurance communication, and medical financial processes across hospital and dental settings.

I have handled high call volumes—scheduling appointments, gathering medical histories, managing billing inquiries, and resolving payments while maintaining HIPAA-compliant records and compassionate customer support.

My background includes roles in collections, sales, and insurance assistance where I developed strong account management, escalation, and documentation practices, consistently meeting performance metrics and quality reviews.

I bring proven abilities in Salesforce and MS Excel, bilingual communication, and a customer-focused approach that improves collections, streamlines scheduling, and strengthens cross-team collaboration.

Experience

Work history, roles, and key accomplishments

Dental Treatment Coordinator

Children's Choice

Feb 2024 - Feb 2026 (2 years)

Managed scheduling and patient intake for Children's Choice Dentistry, handling 100–140 calls daily, coordinating paperwork and follow-up appointments, and ensuring HIPAA-compliant record management.

Patient Scheduling HIPAA Medical Records Patient Intake Customer Service Remote Work Communication Collaboration

Sales Representative

Conduent

Aug 2020 - Mar 2023 (2 years 7 months)

Responded to customer inquiries via phone, email, and chat, documented cases and escalations, and grew accounts through effective service and sales while meeting quantitative performance metrics.

Customer Service Sales Live Chat Email Support Case Documentation Escalations Account Growth Performance Metrics

Bilingual Collections Specialist

HCA Healthcare

Dec 2017 - Aug 2020 (2 years 8 months)

Performed outbound patient receivables calls, secured payments, updated account records, identified problem accounts for escalation, and met unit quality review standards.

Collections Account Management Outbound Calling Documentation Escalations Quality Assurance

Insurance Agent Assistant

State Farm

Jan 2016 - Nov 2017 (1 year 10 months)

Supported agents by managing customer inquiries on eligibility, coverage, claims and billing, developed leads, scheduled appointments, and marketed appropriate insurance products.

Customer Service Insurance Support Appointments Sales Communication

Education

Degrees, certifications, and relevant coursework

El Paso Community College

Associate of Applied Science, Applied Science

2012 - 2016

Completed an Associate of Applied Science at El Paso Community College focusing on applied skills relevant to healthcare administration and customer service.