Open to opportunities

SHERRY WARDLAW

@sherrywardlaw

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Customer Service Specialist with 8+ years in remote healthcare scheduling, billing, and HIPAA-compliant care.

United States

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What I'm looking for

I’m looking for a remote or customer-facing healthcare role where I can handle high-volume scheduling and patient support, ensure HIPAA-compliant documentation, and resolve billing/insurance questions accurately in a supportive team.

I’m a Customer Service Specialist with 8+ years of experience in high-volume, remote healthcare environments. I handle 80–120+ daily patient interactions—scheduling appointments, verifying patient information, and supporting insurance questions and billing needs—while keeping records accurate and HIPAA-compliant.

I bring a patient-first communication style and a strong ability to resolve billing and service issues quickly. Across roles that included Medical Scheduler / Remote Customer Support, Customer Service Representative, and customer-facing accounting support, I’ve consistently documented interactions in CRM/EHR systems, managed high-volume inquiries, and handled discrepancies with care and precision.

Experience

Work history, roles, and key accomplishments

Staff Accountant (Support)

Logos Logistics Inc.

Jan 2024 - Jan 2026 (2 years)

Resolved billing discrepancies by investigating customer issues and maintaining accurate documentation. Managed high-volume inquiries and provided customer-facing billing support.

Customer Service Support Billing Support Data Entry

Medical Scheduler (Remote)

The Primary Care Center

Jan 2023 - Jan 2024 (1 year)

Managed 80–120+ daily patient calls, scheduling appointments and verifying patient information. Maintained accurate records while assisting with insurance questions and ensuring HIPAA-compliant communication.

Patient Scheduling Insurance Verification HIPAA compliance Conflict Resolution

Customer Service Representative

ACS / Archway Marketing

Jan 2022 - Jan 2022 (0 months)

Handled 50–100+ calls daily, resolving billing and technical issues while maintaining clear communication with customers. Documented interactions in a CRM to support follow-up and issue tracking.

Customer Service Billing Support Technical Support Conflict Resolution

Customer Service & Payroll Clerk

Superior Global Logistics

Jan 2018 - Jan 2022 (4 years)

Responded to billing inquiries and supported customer service while processing payroll and invoices. Maintained financial records and ensured accurate documentation across high-volume workflows.

Billing Support Payroll Processing Invoice Processing Financial Record Keeping Customer Service Data Entry