Gwendolyn Lewis
@gwendolynlewis
Healthcare billing and accounts receivable professional with 10+ years and leadership experience.
United StatesWhat I'm looking for
I’m an accomplished healthcare professional with 10+ years of experience across billing, accounts receivable, and revenue cycle operations. I bring leadership, strong time management, and the ability to work independently while staying accurate and responsive to patients, providers, and partners.
In recent roles as a Billing Specialist and in Accounts Receivable, I maintained calls on the EVV dashboard, ensured appointments were properly linked for payroll, and reviewed PAs for approvals and denials. I generated daily reports, corrected billing discrepancies, and ensured prebilling visits were cleared prior to payroll week.
Earlier, as an Accounts Receivable and Revenue Cycle Biller, I resolved non-payables, followed up on claim rejections and denials, and wrote appeals using established guidelines. I also handled insurance company inquiries for status on outstanding claims and researched patient accounts to determine appropriate next steps.
I also strengthened my customer-facing and operational skills as a Concierge by managing a front desk, answering calls, coordinating services, and addressing resident concerns to keep a welcoming environment. Across my experience, I’ve focused on quality assurance, clear communication, and reliable workflow execution—including oversight of multi-state billing processes and leadership of a 10-person team.
Experience
Work history, roles, and key accomplishments
Billing Specialist
Acara Healthcare
Mar 2024 - Oct 2024 (7 months)
Maintained call activity on the EVV dashboard and ensured appointments were linked correctly for payroll processing. Reviewed PAs for approvals and denials, updated systems for visits, and generated daily reports to correct billing discrepancies.
Accounts Receivable Specialist
Ventra Healthcare
Jan 2022 - Sep 2023 (1 year 8 months)
Resolved non-payables and billing inquiries by following up on claim rejections and denials. Wrote appeals using established guidelines, handled insurance claim status inquiries, and researched patient accounts to determine appropriate next steps.
Revenue Cycle Biller
Caregiver
Oct 2019 - Dec 2021 (2 years 2 months)
Oversaw daily workflow for multi-state electronic and manual claims and ensured billing accuracy. Managed individual billing for adaptive aids, dental services, and home modifications, providing quality control support to the regional office.
Processed claim adjudications and insurance billing, and made outgoing calls to obtain approvals from physician and client contacts. Coordinated with client billing offices, pharmacists, directors, customers, and prescription drug plans to communicate and resolve customer issues.
Managed front desk operations, greeted visitors, and supported residents, families, and visitors with phone and message coordination. Assisted with appointment scheduling, addressed resident concerns, and helped maintain a welcoming environment.
Education
Degrees, certifications, and relevant coursework
Mansfield Business School
Certified Office Specialist and Word Processing
Earned a Certified Office Specialist and Word Processing credential.
Lamar University
60 credit hours
Completed 60 credit hours at Lamar University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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