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Kelly Glenn

@kellyglenn

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Healthcare billing specialist focused on accurate revenue cycle management and patient financial advocacy.

United States

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What I'm looking for

I seek a patient-centered role in healthcare revenue cycle or patient financial services where I can improve collections, ensure billing accuracy, and support a collaborative, compliance-focused team.

I am a healthcare billing specialist with over five years' experience in insurance verification, billing, and patient financial services across healthcare and customer service environments.

I consistently manage high-volume patient inquiries while maintaining exceptional accuracy and compliance, including 98% billing accuracy and strict HIPAA adherence.

I have a strong track record of improving payment timeliness and patient satisfaction—contributing to a 25% increase in timely payments and high first-call resolution and customer satisfaction rates.

I am pursuing a Bachelor’s in Technical Management with a Healthcare Management specialization and hold a Medical Billing & Coding Certificate, bringing both practical experience and formal training to revenue cycle improvement initiatives.

Experience

Work history, roles, and key accomplishments

Healthcare Billing Specialist

Conduent Business Services, LLC

Apr 2022 - Feb 2024 (1 year 10 months)

Verified insurance coverage for 50+ patients daily with 98% billing accuracy and managed 100+ daily patient inquiries, contributing to a 25% increase in timely payments and a 95% first-call resolution rate.

Insurance Verification Medicaid)Billing CRM (Salesforce)Payment Processing

Sales Support Associate

Zoha Beauty

Oct 2019 - Mar 2021 (1 year 5 months)

Resolved 200+ monthly billing and order issues maintaining a 95% customer satisfaction rating and improved Salesforce follow-up efficiency by 30% while training 5 new hires.

Customer Support Salesforce CRM Order Management Training Customer Satisfaction Data Entry

Sales Associate

Forman Mills

Apr 2017 - Mar 2019 (1 year 11 months)

Processed 150+ transactions daily with 99% accuracy in billing and returns, resolved customer disputes and contributed to a 90% customer retention rate as a recognized top performer.

Point of Sale Customer Service Dispute Resolution Retail Operations

Education

Degrees, certifications, and relevant coursework

DeVry University

Bachelor of Technical Management, Healthcare Management

Activities and societies: Healthcare Revenue Cycle Analysis Project (2024): analyzed billing workflows and proposed solutions to reduce claim denials and increase collections.

Pursuing a Bachelor’s in Technical Management with a Healthcare Management specialization to develop expertise in hospital billing and healthcare finance.