Open to opportunities

Marlena Winters

@marlenawinters

Message

Dedicated customer service representative with extensive experience in support roles.

United States

Message

What I'm looking for

I am looking for a role that values customer interaction and offers opportunities for growth.

I am a dedicated customer service representative with over six years of experience in various roles, including my recent position at See’s Candy. My primary focus has been on assisting customers by answering questions and providing detailed information about products and services. I excel in order processing, adjustments, and utilizing upselling techniques to meet sales goals.

Prior to my role at See’s Candy, I worked as a Program Specialist Assistant at Pacific Gateway, where I provided office assistance and customer service in a busy public agency. I was responsible for answering calls, directing inquiries, and supporting the public resource center. My experience also includes clerical duties in the financial aid department at Bossier Parish Community College, where I managed paperwork and student refunds efficiently.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

See's Candy

Nov 2020 - Dec 2024 (4 years 1 month)

Assisted customers by answering questions and providing information about products, gifts, and services. Processed candy and gift item orders, payments, and shipping information while utilizing upselling and suggestive selling methods to achieve sales goals.

Customer Service Order Entry Sales Upselling Product Knowledge Payment Processing

Program Specialist Assistant

Pacific Gateway

Aug 2016 - Oct 2020 (4 years 2 months)

Provided office assistance and customer service in a busy public agency serving adults and youth with job services. Supported the public resource center by checking in customers, supervising computer usage, and maintaining the area.

Office Administration Customer Service Data Entry Microsoft Excel

Office Assistant

Bossier Parish Community College Financial

Jan 2009 - Jun 2016 (7 years 5 months)

Responsible for all clerical duties in a financial aid department, including filing paperwork, scanning documents, and calculating student refunds. Assisted with mailing award letters and other assigned projects.

Clerical Document Management Data Entry Administrative Support Record keeping

Customer Service Representative

US Support Company

Mar 2008 - Dec 2008 (9 months)

Performed customer service for a large cable company in a fast-paced call center environment. Answered incoming calls to assist with troubleshooting, collecting payments, and addressing bill inquiries.

Customer Service Call Center Operations Troubleshooting Billing Communication

Education

Degrees, certifications, and relevant coursework

California State University Northridge

Bachelor's in Psychology, Psychology

Completed a Bachelor's degree focusing on psychological principles and research methods. Gained a comprehensive understanding of human behavior and cognitive processes.