Mark Rogers

Built Python script with Copilot AI to convert legacy HTML to DITA XML content and import into Oxygen. Used Oxygen to build a DITA XML library of modular, referential documentation for AGI's flagship aerospace mission planning and simulation application suite.

Worked closely with development teams to create System Integration Documents for multiple AWS cloud based banking applications, using Microsoft Excel and Visio. Curated server names, DNS names, IP addresses and subnet ranges, communication protocols, and encryption and authentication methods.

Created API documentation for users and developers, including Posting, Deposits, ACH Transfer, Fees, Fee Waivers, Credit Cards, and Repayments, using Markdown, VS Code, Confluence, and BitBucket. Analyzed and modified API Swagger files, isolating target objects and schema for reference components.

Refactored legacy Knowledge Base articles into DITA XML with Oxygen.

Developed API documentation for Edge Data Store, using Github Markdown. Developed training video content for OSI Cloud Services (OCS) and built online help for the OCS Portal with DITA XML, using SDL and XMetal.

Documented Security Firewall Management and Access Control List Policy for Global Network Services. Documented Standard Repeatable Actions (SRAs) for Data Center Change process using Microsoft Word and Adobe Acrobat.

Documented CableTrack, a television advertising application used for inventory, zone and traffic management. Built online help system for Symphony using RoboHelp/HTML.

Developed user documentation for the New Business Application, using MS Word and Confluence. Analyzed new policy creation business process, using MS Word and Visio.

Embedded with an Agile Scrum team and produced executive level analysis of the Agile development workflow with Visio and PowerPoint. Wrote developer documentation for Magento e-commerce platform, with DITA XML in Oxygen.

Developed Installation Guides, User Manuals, and product packaging collateral for multiple wireless broadband Internet devices. Completed extensive revisions to Comcast Connection Manager User Manual to reorganize from a task-oriented perspective.

Worked closely with Project Manager to revamp Product Development Life Cycle process and develop templates for Proposal Milestone documents and Project Plans. Wrote and edited marketing source document for Virtual Server Replication product.

Bachelor of Arts in English from Kennesaw State University.

Bachelor of Arts in Political Science from Georgia State University.