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Camille Shoulders

@camilleshoulders

Technical Writer at FWD Think, LLC who documented AskPolaris and authored API documentation and RAG workflows for an AI-powered product suite.

United States

Message

At FWD Think, LLC, I supported documentation for AskPolaris, an HR LLM-powered GenAI chatbot developed through the Space Systems Command’s Order66 web development team. I authored API documentation, SOPs, and RAG workflows, and outlined the product suite’s CI/CD operational plan.

At Southeastern Computer Consultants, Inc. (SCCI), I documented XML schemas for Alt-PNT messages and developed SOPs for software build documentation. Earlier, I coordinated production workflows for digital twins and immersive experiences at Hyperreal Digital, Inc., and documented HR&A program processes at the U.S. Department of Veterans Affairs.

Experience

Work history, roles, and key accomplishments

Technical Writer

FWD Think, LLC

Nov 2024 - Jul 2026 (1 year 8 months)

Supported a start-up SaaS technology company developing AI/ML, RPA, and web-platform product suite for the U.S. Space Force. Managed documentation for AskPolaris, an HR LLM-powered GenAI chatbot, and outlined CI/CD operational plans.

API Documentation SOP Documentation RAG Automation Gitlab HTML XML Figma Notion GitHub UAT Git Release Management Generative AI UX Research Financial Modeling

Technical Writer III/Configuration Management (CM) Analyst

Southeastern Computer Consultants, Inc. (SCCI)

May 2023 - Oct 2024 (1 year 5 months)

Technical Writer for Naval Sea Systems Command (NAVSEA) Dahlgren Warfare Center. Coordinated configuration management activities and collaborated with software developers to document XML schemas for Alt-PNT messages.

Configuration Management XML Agile Jira Tableau SOP Documentation Git Release Management Linux Systems Engineering

Production Coordinator

Hyperreal Digital, Inc.

Nov 2020 - Oct 2021 (11 months)

Supported the launch of a startup virtual-production studio developing digital twins, environments, and immersive experiences. Facilitated financial, legal, and vendor management for studio infrastructure.

Virtual production Photogrammetry LiDAR Scanning Motion Capture Unreal Engine 4 Nvidia Multiverse Project Management Vendor Management Budgeting Digital Twin

Technical Writer II

U.S. Department of Veterans Affairs

Sep 2017 - Sep 2019 (2 years)

Supported the Director of Human Resources & Administration (HR&A) Program Management Office by coordinating program management activities across 8 acquisition and procurement organizations. Documented operational processes across Lean Six Sigma initiatives, Salesforce administration, and policy compliance.

Technical Writer SOP Documentation SharePoint Salesforce Lean Six Sigma Policy Compliance Program Management

Administrative Assistant I

U.S. Department of the Interior

Oct 2016 - Feb 2017 (4 months)

Administrative Assistant to the Deputy Director for the Secretary of Indian Water Rights Office (SIWRO). Arranged legal briefing materials for Deputy Director, politicians, and federal stakeholders.

Administrative Support Legal Briefing Stakeholder Communication

Retail Sales Coordinator

National Cable Communications (NCC) Media

Nov 2015 - Oct 2016 (11 months)

Secured in excess of over $21M worth of sales orders for multimillion-dollar Comcast-owned advertising agency promoting national campaigns for clients.

Sales Advertising Client Management