Marko Spasic
@markospasic
Experienced customer relationship manager with a focus on client satisfaction.
What I'm looking for
I am a results-driven Customer Relationship Manager with extensive experience in client management and a proven track record in developing and executing successful sales strategies. My career has been marked by a strong focus on achieving outcomes and fostering positive relationships with clients, which has driven business growth and ensured long-term success for both my employers and their customers.
In my recent role at Horisen Technology, I successfully cultivated and nurtured relationships with key clients, addressing their inquiries and concerns promptly and professionally. I collaborated closely with sales, engineering, and product teams to ensure alignment on client needs and objectives, which significantly enhanced customer satisfaction. My previous experience as a Sales Representative at BigMat Malta further honed my skills in identifying customer needs and providing tailored solutions, contributing to the expansion of the customer base and improving retention rates.
With a strong foundation in strategic planning, teamwork, and effective communication, I am now seeking a challenging role where I can leverage my skills to contribute to a dynamic organization. I am committed to continuous learning and professional development, having recently undergone leadership training to prepare for future responsibilities in team coordination and project management.
Experience
Work history, roles, and key accomplishments
General/Portfolio Support
Consensys
Jan 2024 - Feb 2024 (1 month)
In my role at Consensys, I responded to inquiries, established operational protocols, conducted research on blockchain trends, and trained new team members. I participated in cross-functional meetings to provide insights and improve operational efficiency.
Customer Relationship Manager
Horisen Technology
Jan 2023 - Jan 2024 (1 year)
As a Customer Relationship Manager, I fostered positive relationships with clients, driving business growth through customer satisfaction. I worked closely with sales, engineers, and product teams to ensure alignment on client needs, managed client accounts, and addressed inquiries and feedback promptly.
Sales Representative
BigMat Malta
Jan 2021 - Jan 2023 (2 years)
As a Sales Representative, I served customers by identifying their needs, providing tailored solutions, and ensuring satisfaction. I submitted detailed reports on sales performance and proactively resolved customer complaints to enhance the customer experience.
Education
Degrees, certifications, and relevant coursework
Marko hasn't added their education
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Tech stack
Software and tools used professionally
Availability
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