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@markospasic
Experienced customer relationship manager with a focus on client satisfaction.
I am a results-driven Customer Relationship Manager with extensive experience in client management and a proven track record in developing and executing successful sales strategies. My career has been marked by a strong focus on achieving outcomes and fostering positive relationships with clients, which has driven business growth and ensured long-term success for both my employers and their customers.
In my recent role at Horisen Technology, I successfully cultivated and nurtured relationships with key clients, addressing their inquiries and concerns promptly and professionally. I collaborated closely with sales, engineering, and product teams to ensure alignment on client needs and objectives, which significantly enhanced customer satisfaction. My previous experience as a Sales Representative at BigMat Malta further honed my skills in identifying customer needs and providing tailored solutions, contributing to the expansion of the customer base and improving retention rates.
With a strong foundation in strategic planning, teamwork, and effective communication, I am now seeking a challenging role where I can leverage my skills to contribute to a dynamic organization. I am committed to continuous learning and professional development, having recently undergone leadership training to prepare for future responsibilities in team coordination and project management.
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Work history, roles, and key accomplishments
Consensys
Jan 2024 - Feb 2024 (1 month)
In my role at Consensys, I responded to inquiries, established operational protocols, conducted research on blockchain trends, and trained new team members. I participated in cross-functional meetings to provide insights and improve operational efficiency.
Horisen Technology
Jan 2023 - Jan 2024 (1 year)
As a Customer Relationship Manager, I fostered positive relationships with clients, driving business growth through customer satisfaction. I worked closely with sales, engineers, and product teams to ensure alignment on client needs, managed client accounts, and addressed inquiries and feedback promptly.
BigMat Malta
Jan 2021 - Jan 2023 (2 years)
As a Sales Representative, I served customers by identifying their needs, providing tailored solutions, and ensuring satisfaction. I submitted detailed reports on sales performance and proactively resolved customer complaints to enhance the customer experience.
Degrees, certifications, and relevant coursework
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