Open to opportunities

milena Krljar

@milenakrljar

Message

I drive B2B SaaS retention, renewals, and customer growth across complex enterprise portfolios.

Serbia

Message

What I'm looking for

I'm looking to lead customer success, retention, and growth for complex B2B SaaS portfolios, partnering cross-functionally to improve onboarding, customer outcomes, renewals, and long-term client value.

I've managed 20+ enterprise accounts at NCR Corporation, owning renewals, revenue retention, contract extensions, forecasting, and churn-risk mitigation in an SLA-driven environment.

At GrowthEra, I owned the full B2B SaaS customer lifecycle—from onboarding and implementation through QBRs, adoption, renewals, and expansion—aligning client objectives with measurable outcomes. I work closely with Sales, Support, Product, and Customer Success teams to improve delivery consistency and long-term account value.

More recently, I led IT specialists at Soteria365 and strengthened the Support-to-CSM-to-Engineering collaboration model to reduce friction, improve escalations, and protect customer experience. My background also includes partnership operations at IWG and compliance work in a regulated financial environment.

Experience

Work history, roles, and key accomplishments

Engineering People Manager

Soteria365

Jan 2024 - Dec 2025 (1 year 11 months)

Led a team of IT specialists while improving internal workflows directly impacting customer delivery and experience. Strengthened the Support → CSM → Engineering collaboration model, reducing operational friction and preventing client-facing disruptions.

Team Leadership Cross Functional Collaboration Workflow Optimization Escalation Management Customer Delivery

Partnership Manager

IWG

Jan 2024 - Dec 2025 (1 year 11 months)

Partner-facing role focused on aligning operational standards and customer experience across partner-managed locations. Acted as a liaison between partnerships and operational execution, ensuring clarity of responsibilities and streamlined communication.

Stakeholder Engagement Customer Experience

Inside Sales Manager

NCR Corporation

Jan 2021 - Dec 2024 (3 years 11 months)

Managed a portfolio of 20+ enterprise accounts within a structured, SLA-driven environment, holding direct responsibility for renewals and revenue retention. Collaborated cross-functionally with Sales, Customer Success and Support leadership to mitigate churn risks.

Account Management Renewals Revenue Retention Forecasting Cross Functional Collaboration

Customer Success Manager

GrowthEra

Jan 2020 - Dec 2021 (1 year 11 months)

Owned the full customer lifecycle for B2B SaaS clients, serving as a strategic partner throughout onboarding, adoption and ongoing account development. Led implementation processes and conducted structured business reviews (QBRs).

Customer Lifecycle Management Onboarding Adoption QBRs Account Health Monitoring Renewals

Compliance Officer

Fortrade LTD

Jan 2017 - Dec 2020 (3 years 11 months)

Transitioned into a Compliance Officer role, reinforcing operational integrity, documentation accuracy and regulatory alignment. Balanced commercial objectives with compliance standards to support sustainable customer retention.

Compliance Documentation

Senior Account Manager

Fortrade LTD

Jan 2015 - Dec 2017 (2 years 11 months)

Managed a portfolio of clients in a regulated financial environment, serving as the primary point of contact for account oversight, retention and relationship development. Led client communications and supported long-term account stability.

Account Management Account Retention Relationship Development