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MJ@markojovanovic
Senior account manager focused on client success and mentoring teams in trading platforms.
SerbiaI am a Senior Account Manager with progressive experience onboarding and supporting clients on trading platforms, mentoring junior staff, and acting as a key liaison between trading analysts and clients.
Since joining Fortade Ltd. I advanced from Junior Account Manager to Team Leader and now Senior Account Manager, guiding clients through trading tools, strategies, and market drivers while ensuring timely, personalized account support.
I lead and train junior account managers, providing one-on-one mentorship, fostering strong client relationships, and helping team members develop practical skills for client-facing roles.
My background includes sales and hospitality roles that reinforce customer service, communication, and adaptability alongside technical familiarity with Microsoft Office, AutoCAD, and programming basics in C and Python.
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Work history, roles, and key accomplishments
Fortade Ltd.
Dec 2024 - Present (11 months)
Serves as the key link between trading analysts and clients, mentoring account teams and guiding clients on trading tools, strategies, and market events to support account growth and retention.
Fortade Ltd.
Apr 2024 - Dec 2024 (8 months)
Led and trained a team of junior account managers, provided one-on-one client support, and helped maintain strong client relationships through timely, personalized assistance.
Fortade Ltd.
Oct 2023 - Apr 2024 (6 months)
Onboarded new clients and guided them through initial platform use, assisted clients in understanding trading tools and financial products, and provided personalized account support.
W Hospitality Group
Jul 2021 - Sep 2023 (2 years 2 months)
Drove sales and customer service at TC Galerija, consistently delivering proactive, detail-oriented service and contributing to revenue through client engagement.
Cafe Barka
Jul 2018 - Jun 2021 (2 years 11 months)
Provided front-of-house service and bartending at a riverside cafe, delivering excellent customer experience and supporting events and daily operations.
Degrees, certifications, and relevant coursework
UETransport and Traffic Engineering
2017 -
Studied Transport and Traffic Engineering with focus on postal services and informational technologies; enrolled since 2017.
High School Diploma, General Program
2013 - 2017
Activities and societies: Football, table tennis, basketball
Completed general secondary education at Belgrade Gymnasium Mihajlo Pupin from 2013 to 2017.
Primary School Certificate, Primary Education
2005 - 2013
Completed primary education at Elementary School Svetozar Miletić in Zemun from 2005 to 2013.
Music
2005 - 2011
Activities and societies: Keyboards and singer, live music performances
Attended music school Kosta Manojlović from 2005 to 2011 focusing on keyboards and singing.
Software and tools used professionally
SerbiaYou can contact Marko and 90k+ other talented remote workers on Himalayas.
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